Desktop Support Analyst

6 months ago

Waterloo, Canada Magnet Forensics Full time

Who We Are; What We Do; Where we’re GoingMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.Grayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics.- The combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.Where we are today, is not where we will be tomorrow.**Role Summary**

The Desktop Support Analyst role is a hands-on, internal customer focused role, providing day to day support to Magnet Forensics employees. The Analyst's primary accountability will be to the End User, ensuring that Magnet Forensics’ employees are equipped and able to perform their roles.**Role Responsibilities**:

- Installing, supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems.
- Working technical issues, and responsibility for related follow-up and providing timely updates on issues using the ticketing system
- Documenting internal procedures and knowledgebase articles for end-users
- Performing updates, audit and configuration changes of systems and software as well as documenting the configuration of the system.
- System monitoring/configuration, verifying the integrity and availability of all hardware
- Providing support outside normal hours of work
- The ability to go into the office during outside of business hours as required
- The ability to commute at unconventional hours/schedule to the office
- Other duties as required

**Qualifications**:

- Bachelor’s Degree or Diploma in Computer Science or related field, or equivalent experience
- 2+ years of technical experience including administration and support of technical infrastructure
- Demonstrated ability in dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- Strong understanding of Windows, Linux and Mac Operating Systems as well as Apple and Android based iOS's
- Strong understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.)
- Keen sense of teamwork, personal integrity, responsibility, and accountability
- Highly organized in time management and documentation
- Strong self-starter attitude with excellent problem-solving skills
- Understanding of general asset management practices (procurement, assignment, and disposal) and the use of database to track information

**The Most Important Thing**:

- **
CARE** -We care about each other and our mission to make a difference in the world.
- ** OWN** -We are accountable for or results - while never forgetting to act with integrity, empathy, and respect.
- ** DEDICATE** -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
- ** EVOLVE** -We are constantly innovating and exploring new ways to work together to make an impact with our work.
- _
- Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law._
- _
- All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment._

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