Field Account Executive

2 weeks ago

SaintLaurent, Canada Levata Full time

OCR Canada (a Levata Company) - A GREAT PLACE TO WORK With over 40 years providing solutions and product to customers within the IT industry OCR Canada is looking for a high energy, driven self-starter to sell the most trusted brands in the AIDC (Barcodes) industry. Join the OCR team as an Account Executive. We are looking for the right individual that is strong in building relationships and provide solutions to our customers & become a trusted advisor & technology consultant, whether an organization needs a single tablet or an entire complex solution for their operation.

**Position Summary**

**Responsibilities**:

- Perform all basic sales functions including prospecting, presenting proposals, making product presentations, closing sales and follow-ups with implementation, installation and training. Build and manage a close working relationship with all those who influence the purchase of OCR Canada products and services. Keep sales and margins on an assigned growth curve.
- Listen, understand, and respond to customer inquiring about products, services, order status, stock availability, order shipment and the placing of an order. Provide customers and sales with information regarding order status.
- Within a revenue and profit generating culture, meet or exceed OCR Canada performance objectives including sales targets, quotas, call quality, and time management. As or if required travel throughout the assigned territory and/or account assignment to call on existing and prospective end users.
- Build end user preference for the selection of OCR Canada products and services. Maintain a close working relationship with influencers to support sales efforts in the territory. Strive to gather the most updated information possible for accounts in the territory. Ensure customer support and service staff is working to support and promote OCR Canada product, service and sales solutions.
- Identify root causes of customer dissatisfaction and determine appropriate course of action. Follow up and communicate with Sales Leadership for sales or technical support for escalation and resolution of more complex scenarios. \Maintain complete and accurate records of all customer and prospect contacts within the OCR Customer Relations Management database. Continuously analyze market trends and sales data. Display and demonstrate products using samples/demo and sales literature to decision makers and influencers.
- Assist in account receivables/collection activity where support is required to ensure prompt resolution to outstanding unpaid invoices
- Participate and contribute to OCR marketing plans/initiatives, including attendance at trade shows, vendor and customer events. Prepare and submit all required reports in a timely manner including expense reports, monthly and weekly.

**Relationships and Roles**
- Establish and maintain excellent relationships with all OCR Canada departments and offices.
- Maintain strong relationship with Professional Service team including Department leaders to effectively schedule and deploy System Engineers for Professional services related to orders
- Integral role in customer satisfaction. Dealing directly on customer complaints on product orders, service orders. Work diligently to resolve and escalate to Supervisor when required for prompt resolve.
- Participate on other duties and special projects as required.
- Develop and maintain relationship with OEM and wireless Carrier representatives such as OEM Territory managers and Carrier Account Executives to assist on the closing of deals and future business leads. Develop discount levels to ensure profitability and /or PE (price exceptions) and or Deal Registrations.
- Develop and maintain relationship with OCR Canada accounting department to ensure understanding of account/client payment status, credit hold status, credit card status.
- Ensuring accounting department has all important info on account to ensure timely payment of sales.
- Be the lead communicator on the OCR Canada customer account.

**Preferred Characteristics**
- Experience with office machines - phone, printer/scanner
- Excellent Computer skills & Computer literate
- Excellent Task and Priority Skills
- Listening, understanding and responding professionally
- Excellent problem-solving/judgment skills
- Excellent interpersonal, organizational and communication skills (both verbal and written)
- Professional telephone manner
- Commitment to customer satisfaction, retention and loyalty.
- Ability to work independently in a fast-paced, team-oriented environment.
- Strong multi-tasking and decision-making skills are required.
- Must be fluent in English
- Mental toughness on ability to handle stress

**Office and or other responsibilities**:

- Ensure clean personal office space
- Respect of others space around you

**Education/Experience**
- College or bachelor’s degree or equivalent combination of education and experience.
- Minimum of 5 years of sales experience in the B2B mar

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