Account Executive

1 week ago

BasSaintLaurent, Canada CAE Full time

Role and Responsibilities


CAE, the world's largest aviation training company is looking for an
Account Executive to join our Sales team in Montreal.


With your help, we will work together to meet the demands and challenges of a changing world, and we will forge new growth and innovations far into the future.

Essential Job Functions

Account Executive (AE), Canada

  • Accountable for all revenue bookings from both retention and wallet share for Canadian accounts. Owns the client's experience and acts as a link between Sales, Operations, Customer Service, Regulatory, Records. Responsible for quickly responding to requests to book revenue within the platform with accurate, detailed information that matches customers preferences. Ensures that bookings are entered correctly into the system and follows up with clients regarding any pretraining related changes, questions or concerns.
  • Overcomes client objections and creates new revenue opportunities by generating leads for RSM to follow up on. Follows up on resigned retention tasks to ensure all possible client training returns to CAE. Achieve monthly, quarterly and annual revenue targets for Canada through determined and independent effort.
  • Communicate with assigned customers on a regular basis to develop rapport. Check in with the pilot or training director after training to collect immediate feedback and secure following year's booking. Advises customers of upcoming training opportunities and educates customers on CAE offerings including highlighting upsell opportunities on every booking.
  • Build and maintain client relationships. Acts as a trusted training advisor for Decision Makers while arranging their scheduling needs.
  • Resolves customer concerns. Provides the first line response for pre and post training customer concerns by independently seeking solutions and advocating throughout the company. Escalates concerns when necessary and owns the concern until it is resolved.
  • Ensure all reporting, Booking, and CRM entry is done accurately and on time

Knowledge, Skills, and Abilities:

  • Bachelor's Degree Preferred
  • 25 years jobrelated experience
  • Strong interpersonal and communication skills
  • Frequent customer contact over the phone and ability to communicate effectively
  • Customer service oriented
  • Strong organization and multiprioritizing task skills
  • Solid negotiation skills
  • Strong listening skills
  • Ability to travel to customer locations as required
  • Experience with corporate flight departments and/or charter operators preferred
  • Excellent verbal and written communication skills
  • Bilingual in French / English is required

CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Position Type
Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.


At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

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