Application Specialist

6 days ago

Toronto, Canada Sandvik Full time

Sandvik Coromant is looking for an

Application Specialist

Location: Windsor, Ontario & Surrounding area

If you are customer-focused and have a passion for excellence, with a background in the tooling & machining industry, Sandvik Coromant wants to speak with you about this exciting Application Specialist opportunity

SANDVIK COROMANT is the world’s leading supplier of tools, tooling solutions, and know-how to the manufacturing industry. Our customers, which include major manufacturers within aerospace, automotive, medical, energy and general engineering, rely on us to provide the highest level of knowledge, service, and support to help them achieve their goals for productivity and profitability. We have 8,000 employees and are represented in 130 countries, uniquely positioning us to set the industry standard for high technology manufacturing now and for the future. Sandvik Coromant is part of the business area Sandvik Machining Solutions within the 150-year-old global industrial group Sandvik.

Key performance areas

In this dynamic role, you will work as a technical expert supporting organizational sales growth objectives in a total solution package offered to customers that fulfills technical solution delivery and meets customer’s requirements.
- Main duties and responsibilities:_
- Additionally, the_ _Specialist will:_- Fulfill total delivery of technical solutions and sales support to end-customers and distributors, in close cooperation with Account Managers to grow share of wallet, maintain, strengthen, and develop customers.- Coordinate and organize interaction between technical and commercial departments as well as relevant distributor services for projects.- Support Account Manager in new product and service introduction to customers.- Recommend products and services that fit well with clients’ business needs.- Respond to complex technical questions regarding products, systems or services.- Develop and deliver training to educate internal employees, external partners and customers on product features.- Troubleshoot, investigate, and resolve technical problems that arise during or after implementation. Your way of working- You can build effective working relationships with end customers and distributors to secure agreed priorities implementation.- Supports Sales activities including analysis of customer’s technical needs; suggests and implements solutions.- Ambassador for driving new ways of working and future technology within field of expertise to ensure customers’ needs are fulfilled and profitable business is gained.- Accountable to ensure successful opportunities are identified by Account Managers or others are qualified and as appropriate products are technically applied in a first-class manner to maximize Sandvik Coromant’s market share and profitable business.- Documents applied products and services performance and savings, whether successful or unsuccessful to ensure Sandvik Coromant can develop and deliver the most competitive products on the market.- Leads the customer projects from start to finish together with Account Manager.- Ensures post-sales activities include resolving implementation problems and conduct relevant trainings.- Liaises with hardware, software, and systems design engineers to ensure products and services are modified, configured, and installed per customer needs.- Works to ensure technical alignment between all internal and external stakeholders and customers.- Monitor competitors’ landscape and alternative solutions that can jeopardize Sandvik Coromant’s business.

Your profile- Degree or equivalent qualification/working experience in mechanical/manufacturing engineering or a related field.-
- Proven track record in delivering good business results.- Strong knowledge of commercial and technical terms and conditions.-
- Project management knowledge and experience managing external and internal customer relationships is an advantage.- People management experience is an advantage.- Must possess a current driver’s license valid for your province of primary residence.

** Estimated Overnight Travel is expected to be less than 5% depending on Business needs & situation.
- Other required competencies:_- Broad technical knowledge in metal cutting tools and strong competence in area of expertise.- Structured and organized business orientated approach to support a diverse and geographically spread team.- Ability to manage customer requests and business issues effectively, capable of leveraging all resources.- Ability to listen to customers and sales project teams to understand underlying needs and ensure suitable technical solutions are delivered to secure profitable business for Sandvik Coromant.-
- Knowledge in digital technologies in metalworking (industry 4.0).

In return for your passion and drive we will offer you- The opportunity to make an impact on our business performance.- The opportunity to be part of an ambitious team, in an industry leading

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