Enterprise Application Specialist

2 weeks ago

Toronto, Canada Healthcare Insurance Reciprocal of Canada (HIROC) Full time

POSITION TITLE: Enterprise Application Specialist


Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support.


HIROC knows healthcare as it’s the largest not-for-profit healthcare liability insurer in the country, with over 700+ healthcare organizations part of the Reciprocal. Combined with sage counsel and risk management solutions, HIROC works with its partners to increase safety.


As a Reciprocal, HIROC is governed by its Subscribers and remains an innovative, agile, and proactive partner. Since its inception in 1987, the not-for-profit has returned over $200 million to the healthcare system. HIROC’s 35 years of data is combined with its extensive experience to advise and share learnings, all with the goal of scaling knowledge and increasing safety across Canada’s healthcare system.


One common thread running through HIROC’s culture is the feeling of being part of something unique: partnering to create the safest healthcare system – HIROC’s vision.


Each employee has the opportunity to find their calling and help build a stronger organization designed to meet the needs of its Subscribers. As a Top 100 GTA Employer eight years running, HIROC employees are empowered to find solutions and create amazing experiences in service to its Subscribers.


Join us and be part of the team working to make a difference.


SUMMARY:


HIROC is modernizing its enterprise applications, embracing cloud-based systems to deliver safe, reliable, and innovative experiences to its users. To help ensure the success of this modernization, it is seeking an Enterprise Application Specialist which will focus on the implementation, enhancement, and ongoing support of HIROC’s new enterprise applications, with an emphasis on the Microsoft Dynamics 365 suite of products.


The Enterprise Application Specialist is responsible for the end-to-end lifecycle of enterprise applications at HIROC. They identify business needs and work relentlessly to meet or exceed those needs, by providing end-user support, leading change initiatives, delivering training, driving test plans, and working closely with external vendors. The Enterprise Application Specialist maintains broad and deep relationships with business and technical stakeholders to ensure HIROC is equipped with reliable software solutions.



KEY RESPONSIBILITIES:


  • Guide projects and change initiatives, collaborating with internal and external stakeholders to deliver high-quality results on time and within budget.
  • Translate and elicit conceptual user requirements into functional requirements in a clear manner that is comprehensible to business and technical stakeholders.
  • Facilitate communication between technical and non-technical stakeholders.
  • Develop and iterate design prototypes based on user requirements and feedback.
  • Create process models, specifications, and diagrams to provide direction to stakeholders.
  • Oversee migration of data from legacy systems, ensuring data integrity and accuracy.
  • Lead and support the management and maintenance of integrations between enterprise applications (e.g., API integrations between Dynamics 365 and legacy systems).
  • Lead the planning and execution of functional, integration, and acceptance testing of software solutions to ensure functionality and performance are suitable for business needs.
  • Provide business training for HIROC’s enterprise applications, including workshops, group and individual training and the development of user guides.
  • Provide one-on-one assistance to business as required in resolving incidents, service and change requests pertaining to the supported applications.
  • Manage internal and external ticketing and incident systems to ensure timely troubleshooting and resolution of issues.
  • Ensure enterprise applications adhere to security standards and comply with regulatory requirements, including data protection protocols.
  • Proactively identify opportunities to enhance business processes through system enhancements, optimizations, and automation.
  • Other duties as assigned.


KNOWLEDGE SKILLS & ABILITIES:


  • Strong knowledge of the Microsoft Dynamics 365 platform, including Business Central, Customer Service, and Marketing. Certifications in managing these systems is an asset.
  • Familiarity with finance and customer service workflows.
  • Strong computer, software, and analytical skills.
  • Proven ability to assess business needs and translate them into relevant solutions.
  • Extensive experience with designing, configuring, documenting, testing, training, and implementing new IT applications and systems.


EDUCATION, TRAINING & EXPERIENCE:


  • University degree in the fields of Computer Science, Engineering, or a related discipline.
  • Minimum 7 years of related experience.
  • Most importantly, you are an enthusiastic and creative thinker, who is constantly driving performance improvement and are passionate about creating a safer healthcare system.


WORKING CONDITIONS:


  • Hybrid work model


TO APPLY: Please submit your résumé to HR@hiroc.com


In order to be considered for this position, please include a current résumé or detailed qualifications summary with your application. Only those selected for an interview will be contacted.


HIROC is committed to fostering a climate of equity, diversity, inclusion, and accessibility. HIROC respects the diversity of all members of its community and welcomes applications from those who have demonstrated a commitment to the values of equity, diversity and inclusion. Applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Métis and

Inuit peoples, racialized persons, persons with disabilities, those who identify as women, 2SLGBTQ+, individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code and/or others who may contribute to the further diversification of ideas within its community are encouraged. HIROC is committed to fair assessment of a candidate’s abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.


HIROC is committed to providing a barrier-free environment for all stakeholders, including its participants, employees, job applicants, suppliers, the public and any visitors who may enter its premises, access its information, or use its services. As an organization, HIROC respects and upholds the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that HIROC offers a safe and welcoming environment that is respectful of each person's dignity and independence.

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