Technical Support Agent

3 months ago

Langley, Canada Ken-Rod Office Equipment Ltd. Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Other trades certificate or diploma
- Experience: Experience an asset
- or equivalent experience
**Work setting**:

- Computer hardware or software retailer/wholesaler
- Help desk
- Installation
- Delivery and courier service
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
**Type of service and repair**:

- Computers and peripherals
**Computer and technology knowledge**:

- Networking software
- Networking hardware
- Intranet
- Internet
- Word processing software
- Programming software
- Database software
- MS Office
- MS Windows
- SQL
- Spreadsheet
- TCP/IP
- Wireless networks
- Electronic cash register
- Point of sale system
**Area of work experience**:

- Repair
**Area of specialization**:

- Scales
- Troubleshooting
**Transportation/travel information**:

- Own transportation
- Own vehicle
- Willing to travel
- Valid driver's licence
**Work conditions and physical capabilities**:

- Tight deadlines
- Manual dexterity
- Attention to detail
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- What is your current level of study?
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- Parking available

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