Vehicle Administration Coordinator

2 weeks ago

British Columbia, Canada Fisker Inc Full time

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit
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Role Overview

Fisker is on the lookout for a highly capable Vehicle Administration Coordinator to join our expanding Canadian team. In this pivotal role, you will be the linchpin supporting the sales and delivery process for Fisker customers and internal stakeholders. If you're dedicated to meticulously completing paperwork, ensuring accurate processes, and maintaining top-tier customer satisfaction, we want you on our team.

Working closely with the Title Clerk, you'll champion the proper processing of vehicle title and registration paperwork with the relevant agencies in each province. Additionally, you'll ensure payment accuracy and the completeness of information.

**Responsibilities**:
- Be the go-to person for assigned sales territory, addressing day-to-day vehicle administrative needs and striving for exceptional customer experiences.- Collaborate with Sales, Delivery, and Order Operations teams to ensure all required documents for vehicle purchases are complete and accurate before delivery.- Provide operational support for ad-hoc initiatives in collaboration with business partners.- Cultivate and maintain relationships with both internal and external stakeholders as necessary.- Monitor vehicle order status and proactively communicate updates and exceptions to key stakeholders.- Solve questions and concerns during the customer purchase process when needed.- Coordinate and support the Fisker purchase process, including financing, titling, and registration requirements, utilizing Fisker's e-signature platform for seamless delivery.- Gather and prepare necessary documents and confirmations for vehicle payment.- Keep customers updated through the Fisker App regarding order and purchase status.- Follow up with key stakeholders regarding deliveries, registrations, and other vehicle-related information.- Assist in facilitating and scheduling home deliveries of customers' vehicles upon request.- Conduct research, maintain, and file to recover state and federal EV incentives on behalf of Fisker as required.- Perform other assigned duties.

Basic Qualifications / Knowledge / Experience- Fluent in both English and French Canadian.- Minimum 3 years of customer service experience.- Minimum 2 years of administrative and/or sales support in a professional office environment.- High School Diploma required; bachelor’s degree preferred.- Proficiency in office skills, including personal computer use, Microsoft Office (Word, Excel, Outlook), 10-key, and familiarity with office equipment. ERP experience is a plus.- Strong verbal and written communication skills.- Exceptional organizational and attention-to-detail abilities.- Creative and strategic thinker.- Demonstrated problem-solving and research skills.- Results-oriented mindset with a sense of urgency to drive issues and projects to completion.- Ability to effectively collaborate with multiple departments and work styles, striving to present and share information effectively across teams.- Ability to multitask in a fast-paced, high-performance team environment.- Data entry and organizational skills.

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