Operations and Events Manager

4 days ago


Thunder Bay, Canada Lakehead University Student Union Full time

Title: Outpost Operations & Events Manager

Company: Lakehead University Student Union (LUSU)

**Salary**: Starting at $60,000 per year, salaried

Role: Full-time, permanent 40 hours per week

**Benefits**:

- Fantastic Work-Life Balance
- Health and Dental
- Paid Vacation
- Professional Development Opportunities
- Cellphone Allowance
- Paid Parking
- Health & Wellness Allowance
- Flexible Work Hours in Summer
- Company Events

Role Summary:
The Outpost Operations & Events Manager at LUSU is an enthusiastic and detail-oriented individual responsible for overseeing all aspects of pub operations and enhancing student engagement through various events. This role manages the front of house restaurant operations and creates events targeted to university students and involves operational management and event planning to captivate and entertain throughout the academic year.

Key Responsibilities:
Venue Operations:

- Supervise the daily operations of the bar, ensuring it remains clean and inviting. Implement and enforce staff procedures and policies to ensure compliance with all regulations. Manage inventory, including ordering and stock control, to meet business needs and minimize waste. Oversee cash flow, budgets, and daily deposits to align with financial targets and ensure compliance with health and safety standards and alcohol licensing regulations. Collaborate with the Head Chef on menu planning, pricing, and specials to create engaging offerings that increase day bar and food revenue. Network within the community to attract business during the summer months through business functions, shags, rentals, and more. Handle all aspects of financials, including submitting payroll, till counting, financial reporting, VISA reconciliation, and setting prices. Ensure the venue meets health and safety standards and adheres to AGCO regulations, fire codes, and other legal requirements. Foster and maintain vendor relationships for supplies, sponsorships, cleanings, and other business needs.

Event Planning and Management:

- Plan, organize, and execute various events at the bar, catering to students and external customers. Collaborate with marketing and promotional teams to create and implement event strategies that drive engagement and attendance. Manage event details, including themes, scheduling, staffing, security, technology requirements, and decorations, ensuring all legal and safety regulations are adhered to during events, including alcohol service and capacity limits. Oversee live entertainment bookings like DJs, bands, and other talents to ensure a diverse and appealing event lineup. Promptly handle and resolve customer complaints and issues during events to maintain a positive experience for all attendees.

Staff Management:

- Recruit, train, schedule, and assess staff, including bartenders and security personnel. Provide ongoing guidance and support to staff to help them meet customer service and performance standards. Manage personnel issues, maintain a positive team environment, and address theft concerns. Organize and manage staff tip pool distribution. Create and maintain weekly staff schedules, ensuring adequate coverage for all shifts and events.

Additional Duties:

- Perform additional tasks as assigned.

Additional Duties:

- Perform additional tasks as assigned.

Qualifications:

- Proven experience in hospitality business growth.
- 5+ years in event planning and venue management.
- Strong leadership and team management skills.
- AGCO Smart Serve Certification.
- Safe Food Handling Certification.
- Excellent organizational and multitasking abilities.
- Expertise in health and safety regulations and alcohol licensing laws.
- Exceptional communication and problem-solving skills.
- Bachelor’s degree in a related field (preferred).
- Robust analytical and problem-solving skills.
- Passion for enhancing the student experience.

How to Apply:
Equal Opportunity Employer:
Lakehead University Student Union is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Deadline: June 12, 2024 11:59pm

Pay: From $60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Wellness program

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2024-06-12


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