Office Manager

1 week ago

Grimsby, Canada Shalom Manor Long Term Care Home Full time

**Job Overview**:
**Required Qualifications/Experience**:

- Relevant university degree or college diploma is preferred
- 1- 3 years’ experience in office management, with a focus on IT
- Familiarity with long-term care regulations and industry best practices.
- Strong organizational, leadership, and problem-solving skills.
- Previous experience with governance is preferred
- Excellent communication and interpersonal abilities.

**Key Accountabilities**:
**Quality Improvement**:

- Lead quality improvement initiatives, working closely with department heads to identify areas for improvement and implementing strategies to enhance overall service delivery.
- Establish and monitor key performance indicators (KPIs) to assess and improve the quality of care and services provided.
- Coordinate and participate in quality assurance reviews and accreditation processes.
- Assist in arranging and monitoring completion of education in the facility

**Health and Safety Compliance**:

- Administration of JHSC Committee, monthly and annual audits, maintain the communication board, creating meeting minutes and assigning tasks
- Work through deficiencies found in audits, finding and implementing health and safety solutions
- Assist in the development of health and safety policies and procedures, and support the initiatives

**Communications**:

- Develop and maintain effective communication channels within the organization, fostering a collaborative and transparent work environment.
- Ensure timely and accurate dissemination of information to staff, residents, and family members through various communication channels.
- Administration of meetings, including minute taking, as assigned
- Ensure AODA compliance within the organization
- Ministry reporting requirements as assigned

**Board Governance**:

- Support the CEO and Board of Directors in the development and execution of governance policies and procedures.
- Coordinate board meetings, prepare meeting materials, and ensure compliance with governance guidelines.
- Serve as a liaison between the Board and organizational departments, providing timely updates and facilitating effective communication.
- Support annual general meetings, including assisting in the preparation of materials and list of attendees

**Information Technology Support**:

- This position is the liaison between our IT provider and our employees. Provide onsite trouble shooting and escalation of issues to IT provider
- Support the implementation and maintenance of IT systems in conjunction with our external provider, ensuring seamless operations and troubleshooting issues as they arise.
- Collaborate with external IT vendors to optimize system performance, enhance cybersecurity measures, and stay abreast of technological advancements relevant to the long-term care industry.
- Train staff on the use of relevant software and technology tools, fostering a tech-savvy environment.
- Manage office phone systems for the complex.

**Communication and Media System Management**:

- Oversee the office phone systems for the complex, ensuring reliability and functionality.
- Collaborate with vendors to address phone system issues, upgrades, and improvements.
- Manage and coordinate the Nurse Call system to ensure timely response to resident needs.
- Negotiate and implement contracts for media, internet and television

SMHP

**Salary**: $58,000.00-$63,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Work Location: In person

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