Assistant General Manager

3 weeks ago

Waterloo, Canada Campus Living Centres Full time

**Position Summary and Job Magnitude**
The Assistant General Manager plays a pivotal role in the administrative and managerial operations of a student housing property. Acting as the right hand to the General Manager, this position requires adept coordination, supervision, and strong leadership qualities. Effective communication, both verbal and written, is essential for success in this role. Responsibilities include delegating tasks, organizing projects, and aligning priorities with company objectives.

1. **Essential Functions and Basic Duties**
Tenant Relations:

- Cultivate and nurture robust relationships with tenants, prioritizing their satisfaction and well-being.
- Proactively address tenant concerns or issues with prompt and effective solutions.
- Foster a welcoming and inclusive community atmosphere, organizing events to encourage resident interaction.
- Regularly gather feedback from tenants, ensuring their voices are heard and valued.
- Implement initiatives to enhance tenant experience and promote a positive living environment.
- Collaborate with property management teams to deliver consistent and personalized service.
- Act as a liaison between tenants and management, facilitating smooth communication and conflict resolution.
- Stay informed about local community events or resources beneficial to tenants.

**Building Management**:

- Execute daily tasks assigned by the General Manager.
- Plan and delegate daily assignments efficiently.
- Support the General Manager in orchestrating daily property operations.
- Manage operational expenses within budget constraints.
- Supervise tenant move-ins, move-outs, and evictions.
- Coordinate financial activities such as rent collection with the Accounts Manager.
- Collaborate with the Service Manager to process work orders promptly.
- Assist in reporting and projects for corporate review.
- Direct and supervise staff, fostering open communication.
- Ensure residents' safety, well-being, and concerns are promptly addressed.
- Manage resident documentation including leases and deposits.
- Monitor team responses to communication channels to ensure excellent customer service.
- Handle information requests and documents promptly.

**Marketing and Leasing**:

- Utilize expertise as a seasoned residential leasing agent or sales professional with strong organizational skills.
- Lease suites and renew expiring leases with specific targets in mind.
- Resolve customer service needs and meet goals collaboratively.
- Build excellent relationships with customers through effective communication.
- Follow up with prospective residents to ensure leads are not lost.
- Qualify customers over the phone or in-person to secure new residents.
- Stay informed on market conditions through competitor surveys.
- Manage and curate content for social media platforms.

**Legal Compliance**:

- Schedule and attend hearings with relevant regulatory bodies.
- Proficiently navigate tenancy regulations.
- Ensure compliance with Occupational Health and Safety regulations and internal policies.
- Report any hazards or contraventions promptly.
- Implement safe work practices and procedures.

**2. Qualifications**
Education: Recognized College Diploma or University Degree
Skills/Abilities:

- Superior verbal and written communication skills
- Proficient computer skills
- Excellent employee management and decision-making ability
- Ability to handle multiple projects simultaneously
- Leadership skills
- Willingness to learn and openness to criticism

**Experience Required**:

- Minimum of 2 years industry experience or equivalent management experience.
- Experience as a residential leasing agent or sales expert with organizational skills (2 years).
- Familiarity with property management software preferred (Yardi, MRI, Entrata, Rent Cafe).

**3. Performance Measurements**

Performance will be primarily measured on the following factors:

- Initiative
- Inter-Personal Skills
- Customer Service
- Leadership
- Communication
- Skill & Knowledge
- Adaptability & Flexibility
- Organizing & Planning
- Overall Performance
- Health & Safety Responsibilities

**4. Working Conditions**

Hours per Week: 44 hours per week (may need to work more as required)
Indoor/Outdoor: Indoor
Level of Interruption: High
Stress Level: Moderate
Travel Outside of Location: Minimal

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