Property Team Lead

5 months ago

KitchenerWaterloo, Canada Thresholds Homes and Supports Full time

**Posting No. 23-11-309**

**Team Lead, Property**

**(Full-time Permanent)**

Thresholds Homes and Supports Inc. is a community-based agency that promotes recovery and improved quality of life for people who are experiencing mental health and substance use issues by providing affordable housing and individualized, flexible support services through our wide-ranging programs offered throughout Waterloo Region and Wellington County.

**SUMMARY OF THE POSITION**

Reporting to the Property Manager, the Team Lead provides strategic leadership and direction to the Property department with a focus on housing and maintenance. This role participates as a member of the Leadership Team and supports programing services by administering housing programs and strategies across Waterloo Region and Guelph Wellington. As a direct supervisor of tenant liaisons, this role will work with internal and external partners to obtain new rental units as well as the general oversight of Thresholds’ existing housing portfolio. This role also oversees the Maintenance department; scheduling internal maintenance staff and managing external contracts / vendors. The incumbent will utilize evaluation methods with a focus on data, process, tools and impact of housing projects with participants and the community. The Team Lead will also participating in all components relating to residential leasing and implementation of the Rental Tenancies Act as it applies to housing portfolio.

**HOURS OF WORK**

The Team Lead will work a thirty-five (35) hour week, the hours being flexible to the needs of the Employees, Clients and the Program. The Team Lead will participate in the Agency’s on-call service rotation as Manager on-call and will be required to travel throughout the Agency’s catchment area.

**Benefits**:

- Float Holiday
- Health and Dental Benefits
- RRSP 5% matched after 1 year
- Above ESA standard vacation entitlement
- 12 Sick days per year

**Specific Responsibilities**
- Assist in the creation and management of long-term and short-term goals of the department.
- Develop and oversee program processes, and set and monitor achievement of program goals.
- Manage program budgets including investigating potential new funding opportunities and partnerships related to housing.
- Provide guidance, support, and development opportunities for a team of tenant liaisons and maintenance workers.
- Work with the Property Manager to make recommendations around program improvement, expansion initiatives, and implementation processes.
- Supervise tenant liaisons in the engagement of clients and administration of tenancy communication.
- Resolve tenant concerns and present lessons learned to respective teams.
- Build solid relationships with landlords and community partners to develop opportunities to collaborate and positively impact housing capacity outcomes.
- Provide oversite to existing departmental activities to make optimum use of staff, facilities and resources while operating within budget
- Analyze and make recommendations concerning program risks.
- Review all incident reports that occur within the department and make recommendations to avoid future incidents of a similar nature.
- Assist in developing the appropriate portfolio management tools to effectively manage up to and in excess of 400 scattered housing units.
- Communicate as the main point of contact for external maintenance and development contractors, as well as community and landlord partnerships if/as needed
- Negotiate and manage property turnover, service/vendor and maintenance contracts.
- Develop an understanding of the barriers to accessing and maintaining housing for those with mental health and substance use challenges.
- Work in compliance with all applicable health and safety and privacy legislation, as well as established policies and procedures.
- Other duties as assigned

**Skills and Attributes**
- Authentic and creative leader with a passion for people and proven results in leading, coaching and developing
- Ability to manage multiple priorities simultaneously with pressure of changing demands.
- Expresses and transmits information with consistency and clarity, to effectively understand, provide feedback, and summarize information to promote engagement and increase understanding.
- Develops and maintains relationships and partnerships with other departments, staff, and community organizations to promote, share and improve overall services in the community.
- Ability to promote good relationships between Thresholds Homes and Supports Inc. and the community, comfort in public speaking.
- Awareness of or research into current on trends in mental health, addictions and supportive housing with the ability to operationalize and integrate best practices related to mental health, addiction and housing in the day-to-day operations of the department.
- Ability to negotiate and advocate for the rights of people we serve to receive accessible, individualized, quality care.

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