Program Manager

5 months ago

London, Canada St. Leonards Community Services Full time

**Position Overview**:
Reporting to the Senior Director of Operations, the Program Manager will be fully responsible for various aspects and management of day-to-day program delivery. Key areas of responsibility will include:

- Working as a member of Project Home’s collaborative leadership team;
- Building strong working relationships with funders and community partners;
- Liaising with housing stability organizations to maintain and enhance strong Housing partner relationships;
- Leading our Housing Identification Program by guiding the work of landlord liaisons and housing finders as they navigate the on-going housing crisis;
- Providing leadership support to a team engaged in networking with landlords to develop new housing opportunities for participants;
- Participating in the development of cross-organizational procedures and protocols for the effective facilitation and management of the housing allowance program.

As a member of the SLCS leadership team you will provide direct supervision to a team of front-line service delivery employees with regard to all aspects of their employment and job performance. You will lead and support resolution of day-to-day issues and complaints and work with staff, program participants, and/or housing/service partners towards mutually agreeable outcomes. You will lead the development, implementation and evaluation of new and ongoing programming, including the exciting expansion of SLCS’ Housing Identification and Housing Allowances programs. You will be responsible to ensure the health and safety of employees, program participants and visitors at all times. In addition to oversight of program budgets, including maintenance and reconciliation of petty cash, you will oversee the collection and compilation of all statistical data and narrative reports related to the programs and provide monthly and ad hoc written reports as established/required.

You will be required to provide rotational “on-call” support which entails being available to respond after business hours and on weekends to urgent or emergency calls from agency staff across all programs on a 24 hours per day/7 days per week basis. This duty will be assigned as per an established schedule of approximately one-week rotation per 8 weeks, with the potential to change at times.

A strong understanding of Housing First and harm reduction philosophies and intersections of the Criminal Justice System and mental health and addictions is required, as gained through a blend of formal education and direct work experience. You possess strong leadership skills, tact, diplomacy and superior communication skills both verbal and written in English. Advanced training in mediation / conflict resolution is preferred.

**Required Qualifications**:

- Completed degree (preferred) or diploma in Social Services;
- Minimum 5 - 7 years direct work experience, preferably in housing first, mental health and addictions and/ or a social justice program;
- Minimum 2 years leadership or management experience;
- Valid G class license and a reliable vehicle;
- Standard First Aid/CPR Level C certification; and
- ASIST and CPI certification

**Required Competencies**:

- A strong understanding of the housing market, residential tenancies act and other housing-related by-laws considered an asset;
- Advanced knowledge of the Criminal Justice System in Canada and individuals experiencing homelessness or those at risk of homelessness;
- Considerable experience addressing the needs of individuals experiencing homelessness or those at risk of homelessness including developing and implementing successful case management plans;
- Thorough understanding of harm reduction theory;
- Experience with conflict resolution and effective problem solving;
- Demonstrated ability to work effectively with individuals at all levels of the organization, community partners, funders and other stakeholders;
- Strong ability to lead projects, motivate, coach, mentor and provide constructive feedback to employees;
- Superior judgment and problem-solving skills, particularly in high risk / high stress situations;
- Demonstrated ability to independently plan, prioritize, organize and complete work effectively within established timeframes where precedents and/or policies are not always available;
- Demonstrated commitment to teamwork and developing staff to reach their full potential; and

In accordance with SLCS’ policy on Police Background Checks, this position requires that the individual provide, at their own cost, a clear Police Check, which includes vulnerable sector screening as a condition of employment. SLCS adheres to the French Language Services Act and is committed to promoting equity and diversity in our employment practices. As well, we are an equal opportunity employer which is committed to an inclusive and barrier-free workplace, in support of the Accessibility for Ontarians with Disabilities Act (AODA). Should an applicant require accommodation at

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