Manager of Programs and Services

1 month ago

London, Canada Brain Tumour Foundation of Canada Full time

**The Organization**:
Brain Tumour Foundation of Canada is a national not-for-profit organization dedicated to reaching every Canadian affected by a brain tumour through advocacy, research, information, support, and education.

**The Role**:
As the Manager of Programs & Services, reporting directly to the CEO, you will play a crucial role in mission delivery by developing, implementing, and evaluating effective and impactful programs and services for the brain tumour community. This position requires a strong blend of program management, strategic planning, and operational leadership to support Brain Tumour Foundation of Canada’s mission and ensure its long-term effectiveness and impact.

**Key responsibilities**:
**Assessment, Program Planning and Development, Evaluation**:

- Identify relevant and appropriate metrics and develop and oversee the monitoring and reporting mechanisms related to core program activities.
- Oversee the development and implementation of data collection measures with the purpose to evaluate programs and activities, including process, outcome, and impact evaluations.
- Assess and develop programs and strategic initiatives that advance the opportunities for brain tumour patients, families, and caregivers by designing and supporting the implementation of programs and services that are aligned with BTFC Strategic Plan and reflect the priorities of the organization and the community.

**Program Management**:

- Oversee the day-to-day operations of BTFC support services and programs, ensuring they are delivered effectively and efficiently.
- Monitor program budgets, track expenses, and ensure responsible financial management.
- Evaluate programs and services to ensure the quality, relevance, and impact, and make data-driven decisions for continuous improvement.
- Work with the leadership team to develop appropriate budgets for initiatives and ensure appropriate resources (financial and human) to allow for the effective delivery of quality programs.

**Community Engagement and Communication**
- Act as a key point of contact for community members, responding to daily inquiries and managing escalated issues to ensure timely and compassionate assistance.
- Develop effective communication strategies to address community needs and concerns, including training for the team on handling difficult conversations and providing empathetic responses.
- Establish protocols for documenting community feedback and inquiries to inform program development and improve service delivery.
- Collaborate with the team to monitor and assess recurring themes in community interactions, using insights gained to enhance program offerings and responsiveness.
- Foster a supportive environment where team members feel encouraged to share experiences and insights from their interactions with the community, promoting a culture of continuous improvement.

**Strategic Planning**:

- Contribute to the development of the organization's strategic plan.
- Collaborate with the leadership team to set annual and long-term goals for mission delivery and evaluate progress regularly.
- Provide data and program analysis to support decision-making and goal achievement.

**Leadership and Direction**:

- Foster a positive, healthy, and inclusive work environment focused on collaboration, innovation, and common goals.
- Provide clear direction and purpose to direct reports, ensuring that everyone understands their roles and responsibilities.
- Set goals and expectations for individual and team performance.
- Inspire and motivate staff to achieve their best and work towards organizational objectives.
- Monitor progress and development of direct reports. Complete regular performance reviews including recommendations for compensation changes, training opportunities, and performance plans.

**Qualifications**:

- Bachelor's degree in health, research, business administration, or other relevant field.
- Proven experience in data analytics, program delivery, and evaluation.
- Strong understanding of the healthcare and support services landscape.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in database management and Microsoft Office suite.
- Demonstrated leadership and team management skills.
- Vulnerable Sector Police Check required.
- Bilingual (English and French) would be an asset.

If you are passionate about making a difference and committed to excellence and a job well done, we would like to hear from you.

**No telephone calls please.**

Brain Tumour Foundation of Canada is an equal opportunity employer and is committed to the principles of inclusion, diversity, equity, and access.

Pay: $70,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Program management: 3 years (preferred)

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