Manager of Programs and Services

2 days ago

London, Canada Brain Tumour Foundation of Canada Full time

**The Organization**:
Brain Tumour Foundation of Canada is a national not-for-profit organization dedicated to reaching every Canadian affected by a brain tumour through advocacy, research, information, support, and education.

**The Role**:
As the Manager of Programs & Services, reporting directly to the CEO, you will play a crucial role in mission delivery by developing, implementing, and evaluating effective and impactful programs and services for the brain tumour community. This position requires a strong blend of program management, strategic planning, and operational leadership to support Brain Tumour Foundation of Canada’s mission and ensure its long-term effectiveness and impact.

**Key responsibilities**:
**Assessment, Program Planning and Development, Evaluation**:

- Identify relevant and appropriate metrics and develop and oversee the monitoring and reporting mechanisms related to core program activities.
- Oversee the development and implementation of data collection measures with the purpose to evaluate programs and activities, including process, outcome, and impact evaluations.
- Assess and develop programs and strategic initiatives that advance the opportunities for brain tumour patients, families, and caregivers by designing and supporting the implementation of programs and services that are aligned with BTFC Strategic Plan and reflect the priorities of the organization and the community.

**Program Management**:

- Oversee the day-to-day operations of BTFC support services and programs, ensuring they are delivered effectively and efficiently.
- Monitor program budgets, track expenses, and ensure responsible financial management.
- Evaluate programs and services to ensure the quality, relevance, and impact, and make data-driven decisions for continuous improvement.
- Work with the leadership team to develop appropriate budgets for initiatives and ensure appropriate resources (financial and human) to allow for the effective delivery of quality programs.

**Community Engagement and Communication**
- Act as a key point of contact for community members, responding to daily inquiries and managing escalated issues to ensure timely and compassionate assistance.
- Develop effective communication strategies to address community needs and concerns, including training for the team on handling difficult conversations and providing empathetic responses.
- Establish protocols for documenting community feedback and inquiries to inform program development and improve service delivery.
- Collaborate with the team to monitor and assess recurring themes in community interactions, using insights gained to enhance program offerings and responsiveness.
- Foster a supportive environment where team members feel encouraged to share experiences and insights from their interactions with the community, promoting a culture of continuous improvement.

**Strategic Planning**:

- Contribute to the development of the organization's strategic plan.
- Collaborate with the leadership team to set annual and long-term goals for mission delivery and evaluate progress regularly.
- Provide data and program analysis to support decision-making and goal achievement.

**Leadership and Direction**:

- Foster a positive, healthy, and inclusive work environment focused on collaboration, innovation, and common goals.
- Provide clear direction and purpose to direct reports, ensuring that everyone understands their roles and responsibilities.
- Set goals and expectations for individual and team performance.
- Inspire and motivate staff to achieve their best and work towards organizational objectives.
- Monitor progress and development of direct reports. Complete regular performance reviews including recommendations for compensation changes, training opportunities, and performance plans.

**Qualifications**:

- Bachelor's degree in health, research, business administration, or other relevant field.
- Proven experience in data analytics, program delivery, and evaluation.
- Strong understanding of the healthcare and support services landscape.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in database management and Microsoft Office suite.
- Demonstrated leadership and team management skills.
- Vulnerable Sector Police Check required.
- Bilingual (English and French) would be an asset.

If you are passionate about making a difference and committed to excellence and a job well done, we would like to hear from you.

**No telephone calls please.**

Brain Tumour Foundation of Canada is an equal opportunity employer and is committed to the principles of inclusion, diversity, equity, and access.

Pay: $70,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Program management: 3 years (preferred)

Work Loc

  • Program Manager Assistant

    5 months ago

    London, Canada Cheshire Independent Living Services Full time

    **About Cheshire** Cheshire Independent Living Services has been making independence possible for people living with significant disabilities and frail seniors since 1979. Cheshire is a non-profit, government-funded organization that has dedicated itself to ensuring members of our communities get the opportunity to live an active, independent, and dignified...

  • Aquatics Program Manager

    1 month ago

    London, Ontario, Canada British Swim School of London Full time

    About the RoleThe Aquatics Manager position with British Swim School of London is a key role in ensuring the success of our aquatics program. As a member of our team, you will be responsible for the day-to-day operations of the program, including customer service interactions, instructor team management, and ensuring that our program is delivered according...

  • Aquatics Program Manager

    2 months ago

    London, Ontario, Canada British Swim School of London Full time

    About the RoleThe Aquatics Manager position with British Swim School of London is a key role in ensuring the success of our aquatics program. As a member of our team, you will be responsible for the day-to-day operations of the program, including customer service interactions, instructor team management, and ensuring that our program is delivered according...

  • Aquatics Program Manager

    1 month ago

    London, Ontario, Canada British Swim School of London Full time

    About the RoleWe are seeking a highly motivated and experienced Aquatics Manager to join our team at British Swim School of London. As a key member of our team, you will be responsible for the day-to-day operations of our aquatics program and customer service interactions.Key ResponsibilitiesEnsure the delivery of our British Swim School program according to...

  • Aquatics Program Manager

    1 month ago

    London, Ontario, Canada British Swim School of London Full time

    About the RoleWe are seeking a highly motivated and experienced Aquatics Manager to join our team at British Swim School of London. As a key member of our team, you will be responsible for the day-to-day operations of our aquatics program and customer service interactions.Key ResponsibilitiesEnsure the delivery of our British Swim School program according to...

  • Aquatics Program Manager

    2 months ago

    London, Ontario, Canada British Swim School of London Full time

    About the RoleThe Aquatics Manager position with British Swim School of London is responsible for the day-to-day operations of the aquatics program and customer service interactions.Key ResponsibilitiesProgram Delivery: Ensure the British Swim School program is delivered according to brand and safety standards.Team Management: Interview, hire, onboard, and...

  • Aquatics Program Manager

    2 months ago

    London, Ontario, Canada British Swim School of London Full time

    About the RoleThe Aquatics Manager position with British Swim School of London is responsible for the day-to-day operations of the aquatics program and customer service interactions.Key ResponsibilitiesProgram Delivery: Ensure the British Swim School program is delivered according to brand and safety standards.Team Management: Interview, hire, onboard, and...

  • Aquatics Program Manager

    1 month ago

    London, Ontario, Canada British Swim School of London Full time

    About the RoleWe are seeking a highly motivated and experienced Aquatics Manager to join our team at British Swim School of London. As a key member of our team, you will be responsible for the day-to-day operations of our aquatics program and customer service interactions.Key ResponsibilitiesManage the delivery of our aquatics program, ensuring it meets...

  • Aquatics Program Manager

    1 month ago

    London, Ontario, Canada British Swim School of London Full time

    About the RoleWe are seeking a highly motivated and experienced Aquatics Manager to join our team at British Swim School of London. As a key member of our team, you will be responsible for the day-to-day operations of our aquatics program and customer service interactions.Key ResponsibilitiesManage the delivery of our aquatics program, ensuring it meets...

  • Aquatics Program Manager

    3 weeks ago

    London, Ontario, Canada British Swim School of London Full time

    About the RoleWe are seeking a highly motivated and experienced Aquatics Manager to join our team at British Swim School of London. As a key member of our team, you will be responsible for the day-to-day operations of our aquatics program, ensuring that our high standards of safety and customer service are consistently met.Key ResponsibilitiesManage the...

  • Program Manager

    4 months ago

    London, Canada St. Leonards Community Services Full time

    **Position Overview**: Reporting to the Senior Director of Operations, the Program Manager will be fully responsible for various aspects and management of day-to-day program delivery. Key areas of responsibility will include: - Working as a member of Project Home’s collaborative leadership team; - Building strong working relationships with funders and...

  • Program Management Consultant Whss

    1 month ago

    London, Canada Workplace Safety and Insurance Board Full time

    The Program Management Consultant provides advice and expertise to the WHSS Management Team in the development, implementation, monitoring and evaluation of a Health and Safety program design/redesign by; preparing and assisting with the facilitation of brainstorming sessions including providing draft concept models to help progress program development...

  • Program Manager

    5 months ago

    London, Canada Support Ontario Youth Full time

    Program Manager - Skilled Trades Previous Experience: - 3-5 years of progressive program and/or project management and coordination experience - Experience working with adult education, employment and training sectors - 3-5 years of human resources management experience or supervisory experience including recruiting and interviewing **WORK SCHEDULE**: -...

  • Program Manager

    5 months ago

    London, Canada Trust Care Children's Homes Ltd Full time

    Position: Program Manager for Trust Care Children’s Homes Ltd **Requirements**: **Responsibilities**: 1. Program Development: Collaborate with stakeholders to develop and implement programs that address the diverse needs of children and youth in care, focusing on trauma-informed approaches and cultural competency. 2. Staff Supervision: Oversee the...

  • Neighbourhood Program Assistant

    6 days ago

    London, Canada City of London Full time

    The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London...

  • Manager of Programs

    4 weeks ago

    London, Canada ReForest London Full time

    Position Description **Manager of Programs** Full-time Salaried Position (37.5 hrs/week) - _Some weekend and evening work is required._ - Compensation: $45,000 - $53,000 Annually plus a comprehensive health benefits package_ - Anticipated Start Date: January 7, 2025_ **POSTION OVERVIEW** ReForest London is seeking an experienced and strategic Manager of...

  • Program Coordinator

    5 months ago

    London, Canada City of London Full time

    **Summary of Duties**: - Recreation programs provide all citizens the opportunity to improve self-esteem, motor skills, creativity, physical fitness, and social skills through a variety of crafts, arts, and physical activities._ Reporting to a Recreation Supervisor, the Program Coordinator - Adult/Older Adult Programs assists with the delivery of...

  • Literacy Program Facilitator

    5 months ago

    London, Canada LUSO COMMUNITY SERVICES Full time

    **LUSO Community Services is a neighbourhood resource centre dedicated to promoting inclusiveness, well-being and prosperity in the London community. We provide programs and services in the London community for children, youth, families, and seniors of culturally diverse and ethnic backgrounds.** **LITERACY PROGRAM FACILITATOR** **THIS IS A FULL TIME...

  • Programs & Office Manager

    5 months ago

    London, Canada Jake's House Full time

    **Title: Programs Office Manager** **# of positions**: 1 position per region (London and Ottawa) **Position Type**: Full-Time **Reports**:  Associate Director, Employment Training Program **Location**:  London (TBD; Downtown) and Ottawa (TBD; Nepean) **Industry**:  Not-for-profit **Salary**: 65+ **COMPANY PROFILE** Founded in 2004, Jake’s...

  • Coordinator, Heath Information Management Program

    5 months ago

    London, Canada Anderson College of Health, Business & Technology Full time

    **ABOUT OUR COMPANY** Anderson College is one of Canada’s oldest colleges, having opened our first location in 1885. We have trained more than 100,000 students over a 137-year history and have been an empowering partner for students overcoming career challenges and transitioning to the next phase of their lives. With ten locations in Ontario and one in...