Customer Service Representative

2 weeks ago

Concord, Canada Waste Connections of Canada Full time

Waste Connections of Canada, the leader in non-hazardous solid waste management in North America is looking for a **Customer Service representative **to join our team in **Toronto,** ON. We are looking for an SAFETY inclined, energetic, autonomous and proactive team player capable of making a difference in his/her team and community.

**Address - **650 Credistone Road Vaughan, ON

The Customer Service Representative position receives and processes calls from customers, and serves as single point of contact for customers. The Customer Service Representative is responsible for closing new customer sales, resolving customer issues, handling service changes, maintaining a strong customer relationship and providing ongoing services to current customers. The incumbent must have the ability to handle a high inbound call volume on a consistent basis.

**Main** **Accountabilities**
- Respond to calls requiring extra lifts on a regular schedule; enter extra lift request in TRUX.
- Closing routes
- Receive calls for bulk/large item pickups or recycling pickups and process requests in TRUX.
- Resolve complaints on missed lifts by verifying information in TRUX (e.g., driver’s pick-ups and notes to see if bin missed or blocked); forward request for extra lift to route supervisor to schedule.
- Resolve calls about noise or by-law issues by listening to concerns and notifying Operations.
- Process requests for service increase or decrease and enter data in TRUX.
- Process requests for service cancellation (out of business or moving) in TRUX and refer to sales rep, if appropriate, to set up a new service.
- Attempt to accommodate customer special requests, where feasible, by coordinating with Operations or Sales team.
- Receive request for special loads (e.g. clean up, waste audit or destruction loads for food waste). Arrange for container, note in TRUX, and coordinate with Operations, as required.
- Coordinate with other districts to arrange special customer requests or temporary service.
- Handle calls on container issues (e.g. missing lock, lid, chain, repair, exchanges) by noting the issue with a brief description in TRUX and forwarding to the repair shop.
- Open large quantities of mail daily.

**Requirements**:

- Minimum one year of experience in telephone service environment.
- Very organized; able to coordinate many daily operations within tight timelines.
- Good communication and people management skills to uncover issues, seek win/win solutions and effectively deal with upset customers.
- Good numeracy skills to handle discussions on invoice details and understand customer credits.
- Solid working knowledge of all modules of TRUX system, except routing
- Detail orientated.
- Familiarity with routing, logistics or industry terminology is helpful.

**What’s In It for You**? You will be joining a team environment and colleagues who embrace a “work hard, play harder” culture.

Our compensation package is competitive, and comes with excellent benefits, including medical, dental, vision, life insurance, RRSP plans.

You’ll also be associating yourself with a company that likes to lead by example, through a strong presence in our local communities, charitable giving, sustainability initiatives and more.
- Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer_.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Customer support: 3 years (preferred)

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