Call Centre Representative

2 months ago

Rocky View County, Canada Rocky View County Full time

Rocky View County values our employees and provides a welcoming and stable work environment where positive energy, creativity, and a service mindset are encouraged. We seek individuals who enjoy making a difference and contributing meaningfully to a vibrant community. Our valued and diverse team of 500+ employees are provided with the same concern, respect, and caring attitude as the over 40,000 people who call Rocky View County home.
At Rocky View County we value employee work/life balance. Temporary staff are provided with opportunities to grow professionally while being supported with paid training, a competitive salary, benefits and paid days off in their first year, plus general holidays, and a hybrid work environment for eligible positions.
We are proud of offering staff meaningful work on exciting projects that will shape the future development of communities in the County. We are centred around delivering excellent customer service in a fast-paced environment, and building genuine relationships with our 15 neighbouring jurisdictions in the region. Our Planning team enjoys a collaborative and positive environment, with support to focus on work that matches individual interests and strengths. At just under a million acres and with a diverse range of communities and developments, the County is an amazing place to develop your career.
Position Summary
Core Accountabilities
Planning-Specific Accountabilities
- Reduce the necessity to direct phone calls to individual Planners, Development Officers, and Planning Assistants by answering questions wherever possible and direct to correct internal person or department, as needed.

General Accountabilities
- Lead by example, by providing superior customer service as well as following and promoting industry best practices and County values and objectives.
- To provide timely and positive initial telephone customer contact that is friendly, professional, and courteous to ensure that all internal and external callers are directed to the appropriate resources.
- Handle all customer service communication (phone, public inquiries, etc.) with emphasis on public and internal relations.
- Tend to all customer concerns with respect and professionalism.
- Track customer service inquiries to ensure follow up occurs in a timely manner.
- Process operations related inquiries in CountyWorks, including data entry and subsequent follow up, to facilitate an effective public response.
- Provide labels for outgoing correspondence.
- Provide general support for others within the department.
- Work in accordance with the requirements established by the RVC Health and Safety Program and the Alberta OHS Act, Regulation and Code.
- Take reasonable care to protect their health and safety and other persons at or in the vicinity of the worksite while they are working.
- Perform other administrative duties and special projects as assigned.

Position Requirements
Completion of specialized training in a related field along with a minimum three (3) years of progressively responsible and diversified office experience in word and information processing.
- Possess a pleasant personality with an ability to maintain harmonious relations with employees and external customers.
- Must have working knowledge of switchboard.
- Show initiative to assist customers to meet their needs.
- Knowledge of municipal government would be an asset.
- Develop a working knowledge of departmental functions.
- Have good written composition, grammar, spelling, and clarity.
- Possess an ability to follow broad guidelines.
- Possess an ability to maintain confidentiality regarding matters that affect the department and the County as a whole.
- Completion of an applicable post-secondary training with emphasis on customer service.
- Demonstrate knowledge and experience of computer functions (including MS Office Suite).

Technical
Administrative Support General Office Technology
Communication Technology MS Excel
County Works MS Word
Formal Education
High School Graduation
We thank applicants for their interest. Only those selected for an interview will be contacted.

  • Call Centre Representative

    2 weeks ago

    Rocky View County, Canada Rocky View County Full time

    Rocky View County values our employees and provides a welcoming and stable work environment where positive energy, creativity, and a service mindset are encouraged. We seek individuals who enjoy making a difference and contributing meaningfully to a vibrant community. Our valued and diverse team of 500+ employees are provided with the same concern, respect,...

  • Inside Sales Representative

    1 month ago

    Rocky View County, Canada GFL Environmental Full time

    **Join Team Green!** GFL Environmental is Hiring an Inside Sales Representative in **Rocky View, AB!** Are you passionate about providing top-notch customer service? GFL Environmental is seeking a dedicated Inside Sales Representative to join our team in Rocky View, AB. In this role, you will maintain business relationships with existing customers. This...

  • Inside Sales Representative

    5 months ago

    Rocky View County, Canada GFL Environmental Full time

    Inside Sales Account Representatives are responsible for inbound / outbound calls and follow-up to maintain business relationships with existing customers. This involves engaging in all retention activities of an assigned book of business through interaction with customers, operations, sales, and management by managing, organizing and leading efforts to...

  • Chief executive officer

    4 weeks ago

    Island View, Canada https:youthjobscanada.casitemap.xml Full time

    Chief Executive Officer (CEO) – Trade, Broadcasting and Other ServicesCompany: Call Centre Guys Inc.Location: Fredericton, NBE3B 1B6Salary: $61.00 hourly / 40 hours per weekTerms of Employment: Permanent, Full-timeShifts: Day, Evening, MorningStart Date: As soon as possibleVacancies: 1Languages: EnglishEducation: Bachelor’s degreeExperience: 1 to less...

  • Customer Service Representative

    2 months ago

    Rocky View County, Canada Pratts Food Service Alberta Ltd. Full time

    Pratts Food Service Alberta is a leading Foodservice and Retail distribution company in Western Canada. We are seeking a Customer Service Representative to join our team in Rocky View/Calgary. This individual would be responsible for ensuring the satisfaction of our customers by proactively identifying customer needs, troubleshooting issues and initiating...

  • Inbound Service Agent

    5 months ago

    Rocky View County, Canada City Wide Towing Full time

    **Job Summary**: Knowledge of Alberta; rural and major city center’s navigation is required. Any additional tasks which may be required and will be trained. **Reports To**:Customer Service Centre Manager **Major Responsibilities**: - Prioritizes safety with internal/external customers. - Works in accordance with City Wide Towing Inc. policies and...

  • Inbound Service Agent

    2 months ago

    Rocky View County, Canada City Wide Towing Full time

    **Job Summary**: Knowledge of Alberta; rural and major city center’s navigation is required. Any additional tasks which may be required and will be trained. **Reports To**:Customer Service Centre Manager **This is a pet-time term position until April 2025 with room to grow into a permanent Part-time or Full-time role.** **Major Responsibilities**: -...

  • Inbound Service Agent

    3 months ago

    Rocky View County, Canada City Wide Towing Full time

    **Job Summary**: Knowledge of Alberta; rural and major city center’s navigation is required. Any additional tasks which may be required and will be trained. **Reports To**:Customer Service Centre Manager **Major Responsibilities**: - Prioritizes safety with internal/external customers. - Works in accordance with City Wide Towing Inc. policies and...

  • Customer Service Representative

    2 days ago

    Municipal District of Rocky View No. 44, Canada All Trucking Solutions Inc. Full time

    Job Title: Customer Service RepresentativeAt South City Truck Centre, we are seeking a highly organized and detail-oriented Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide exceptional customer service.Job Summary:As a Customer Service...

  • On Call Early Childhood Educator

    5 months ago

    View Royal, Canada View Royal Out Of School Care Society Full time

    **On Call Early Childhood Educator* All applicants must have a valid ECE Certificate or ECEA Certificate** Come join us at View Royal Out of School Care and Little Wonders Preschool! We are a non-profit child care centre located in View Royal. All our staff are provided with training opportunities, competitive wages, a stellar benefit plan, monthly...

  • Planner 2

    5 months ago

    Rocky View County, Canada Rocky View County Full time

    Rocky View County values our employees and provides a welcoming and stable work environment where positive energy, creativity, and a service mindset are encouraged. We seek individuals who enjoy making a difference and contributing meaningfully to a vibrant community. Our valued and diverse team of 500+ employees are provided with the same concern, respect,...

  • Utility Sales Consultant

    1 month ago

    Rocky View County, Canada Rocky Mountain Equipment Full time

    **JOB TITLE**: Utility Sales Consultant - Entry Level **REPORTING TO**: Regional Sales Manager **LOCATION**: Balzac, AB **Employment Type**: Full time Permanent **Job Duties and Responsibilities Include**: - Represent the company for the sale of small to medium sized machinery and implements to customers, including walk-in customers - Work directly with...

  • (Ptl Canada) Hiker

    5 months ago

    Rocky View County, Canada Penske Truck Leasing and Logistics Full time

    **Position Summary**: A Penske Truck Driver is responsible for delivering and returning vehicles to Penske locations and Penske customers. Position may include assistance to the service department to deliver parts and equipment. This is a part-time/on-call position that is perfect for individuals looking for supplemental income and looking to work up to 25...

  • Local Straight Truck Driver

    2 months ago

    Rocky View, Canada Crosspoint Cartage Full time

    Crosspoint Cartage (the dedicated AB & BC carrier for Action Force Transport) is currently looking for a full-time Straight Truck driver to assist us in servicing the Calgary area. Duties Include: - Local pick ups and deliveries in the Calgary and surrounding areas. - Professionally and cordially representing the company to Shippers & Receivers. - Handling...

  • Customer Service Representative

    4 weeks ago

    Norfolk County, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our clients in Norfolk County, Canada. As a key member of our team, you will be responsible for managing incoming calls, scheduling appointments, and performing general administrative duties.Key Responsibilities:Answer and direct incoming phone calls to appropriate...

  • School Based Administrative Assistant Substitute

    5 months ago

    Bay View, Canada Halifax Regional Centre for Education Full time

    **Details**: - The Halifax Regional Centre for Education (HRCE) is the largest Centre for Education in Atlantic Canada with over 10,000 full-time, part-time and casual employees. Serving more than 56,000 students in 135 schools, our geographic region spans a 350 km radius. Add yourself to a world of learning today!_ **Please refer to job description for...

  • Local Calgary/edmt City Driver

    2 months ago

    Rocky View, Canada Crosspoint Cartage Full time

    Crosspoint Cartage (the dedicated AB & BC carrier for Action Force Transport) is currently looking for a full-time City Class 1 driver to assist us in servicing the Calgary/Edmonton area. Duties Include: - Local pick ups and deliveries in the Calgary, Edmonton, and surrounding areas. - Professionally and cordially representing the company to Shippers &...

  • Customer Experience Representative

    5 months ago

    Rocky View, Canada Indigo Books & Music Full time

    **Company Description** Shift Start Time: 5am** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Front Desk Representative

    3 weeks ago

    Clearwater County, Canada Best Western Plus Gateway to the Falls Full time

    Job Title: Front Desk RepresentativeAbout the Role:We are seeking a highly organized and detail-oriented Front Desk Representative to join our team at Best Western Plus Gateway to the Falls. As a Front Desk Representative, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and resolving any issues...

  • Customer Service Representative

    2 days ago

    Rocky Mountain House, Canada Ralcomm Ltd. Full time

    Ralcomm Ltd. in Rocky Mountain House is looking for a Customer Service Representative with strong interpersonal and communications skills who are passionate about the communications industry and its growing future. **As a Sales Representative you will be responsible for**: - Working with a team of Sales Representatives to meet personal and store sales...