Customer Service Representative
1 month ago
Ralcomm Ltd. in Rocky Mountain House is looking for a Customer Service Representative with strong interpersonal and communications skills who are passionate about the communications industry and its growing future.
**As a Sales Representative you will be responsible for**:
- Working with a team of Sales Representatives to meet personal and store sales targets.
- Ensuring our clients receive exceptional after-sales service by helping them get the most from their device, and from their rate plan.
- Store merchandising and operational tasks.
- Selling TELUS/KOODO mobility/Home Services.
- Troubleshooting mobile phone issues.
- Provide repair and replacement estimates for the customer
- Communicate with the customer to explain technical issues in an easy to understand, helpful manner
- Provide the customer with the complete solution by offering our full range of wireless services that we offer
- Outbound Calling/Cold Calling
**Qualifications**:
- Strong aptitude, desire and/or experience in repairing electronics
- Technical certification or degree in electronics or consumer electronics desirable
- Strong technical, problem solving and analytical skills
- Knowledge of smartphone and tablet functionality both hardware and software
- Self motivated and sales driven you have the ability to connect with and influence customers
- Take personal pride and satisfaction in providing the customer with the complete solution for all their wireless needs
- Transparent, Honest and Trustworthy
- Work best in a collaborative, small team environment
- Ability to work flexible retail hours
**What we Offer YOU**:
- Discounts on products & services.
- Professional training, growth, and development opportunities
- Benefits on a permanent position.
Additional pay:
- Commission pay
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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