Inbound Service Agent
4 months ago
**Job Summary**:
Knowledge of Alberta; rural and major city center’s navigation is required.
Any additional tasks which may be required and will be trained.
**Reports To**:Customer Service Centre Manager
**Major Responsibilities**:
- Prioritizes safety with internal/external customers.
- Works in accordance with City Wide Towing Inc. policies and procedures.
- Answers a variety of inbound service calls and accurately updates data into our call centre software.
- Exhibits strong verbal and written communication skills.
- Achieves or exceeds call center KPIs to drive success.
- Ability to monitor multi-channel customer communication.
- Displays superior customer service skills with both our internal/external customers.
- Cross train as a dispatcher to support operations when needed.
**Education, Experience, Required Skills/Competencies**:
- Minimum 1+ years customer service experience
- Strong technical and interpersonal skills
- Competence to remain solution-focused resolving complex issues.
- Ability to remain professional when working under pressure.
- Capacity to document accurately while maintaining a strong customer-centric interaction.
**Basic/Required Qualifications**:
- Minimum High School Diploma/GED Equivalent
- Valid driver’s license.
- Legally authorized to work in Canada with no restrictions.
**Preferred Qualifications**:
- Display a high level of professionalism.
- Excellent verbal & written communications skills
- Demonstrates a high attention to detail and strong analytical, problem solving and time management skills.
- Ability to work independently but also collaborate in a team environment.
Work will be conducted indoors.
Pay: $20.00-$21.00 per hour
Additional pay:
- Overtime pay
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Flexible language requirement:
- French not required
Schedule:
- 10 hour shift
- 12 hour shift
- Morning shift
- Night shift
Application question(s):
- Our office is not accessible by transit. Do you have reliable transportation to come to the office?
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Licence/Certification:
- Class 5 Licence (required)
Work Location: In person
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