Customer Service Representative
3 months ago
Pratts Food Service Alberta is a leading Foodservice and Retail distribution company in Western Canada. We are seeking a Customer Service Representative to join our team in Rocky View/Calgary. This individual would be responsible for ensuring the satisfaction of our customers by proactively identifying customer needs, troubleshooting issues and initiating referrals to appropriate team members.
**Schedule**:
- Shift is between 8am-5pm, 5 days a week. Working Monday to Friday with some Sunday to Thursday week shifts.
**Responsibilities**:
- Developing and maintaining strong relationships with our customers and team members.
- Communicating and assisting customer with placing orders, concerns and questions.
- Answering high volume of phone calls and directing to appropriate personnel in a professional manner
- Administrative duties such as processing credit notes, daily reports and modifying spread sheets
- Highest level of Customer Service skills, in dealing with difficult situations
- Customer Service experience in a food distribution environment would be ideal
- Ability to multi-task and meet tight deadlines, in a fast paced atmosphere
- Excellent interpersonal and communication skills, both written and oral
- Great attention to detail
- Strong computer skills. Knowledge of the Retalix AS400 system would be an asset, and good working knowledge of Office programs (spreadsheets)
- Must have own transportation
**Remuneration**:
If you meet the above qualifications and are looking for an exciting new professional opportunity, please submit resume.
**Only those considered for the position will be contacted.
Thank you
**Job Types**: Full-time, Fixed term contract
Contract length: 8 months
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 3 years (preferred)
Work Location: In person
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