Customer Service Agent

3 days ago

London, Canada DSV Full time

**JOB SUMMARY**:
**Core Purpose and Essence of the Position**:
The Customer Service Agent is responsible for carrying out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt courteous and effective manner.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Respond to Customer inquiries, complaints, inventory status, status of orders, etc., in a prompt, courteous and effective manner.
- Generate all related paperwork and necessary information required for customer work orders and checking all orders for special requests.
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Prepare any reports concerning customer service activates as required by manager.
- Report customer feedback to management, including any signs of customer dissatisfaction.
- Maintain damage records and back-order logs.
- Initiate and maintain a good working relationship with the customer(s).
- Track on-time shipping other performance measures.
- Assure the integrity of the inventory and assist in conducting physical inventories.Ensure the optimal utilization of space through warehouse consolidation.
- Assist in the physical operations as needed.
- Adhere to all company policies, procedures, and guidelines, such as Code of Conduct, assigned work schedules, and attendance requirements.
- Provide input into the performance evaluation system
- Perform other duties as assigned.
- Collaborate closely with other departmental staff to coordinate account activities.
- Maintain a clean, neat, and orderly work area
- Performs other duties as required

**PRIMARY INTERACTIONS**:
The primary exchange will be working with the Operations Manager, Supervisor, Team Lead, and Warehouse Operators.

**COMPETENCIES, SKILLS, ATTRIBUTES REQUIRED**:

- Direct warehouse-related experience in customer service
- Excellent judgment and initiative
- Excellent communication skills to establish working relationships
- Excellent verbal and written communication skills
- Excellent relationship building skills
- Excellent listener
- Demonstrated ability to work in a complex matrix environment -- must work well across multiple units across the company
- Both a team builder and a team player
- Must work well under pressure as a self-starter, handling multiple tasks -- ability to work across many accounts, projects, and/or issues and prioritize effectively
- Internally motivated, self-starter with ability to plan, organize and establish priorities to meet goals and achieve results.

MINIMUM EDUCATION and/or EXPERIENCE:

- High School diploma.
- A minimum of 3 years’ experience in manufacturing environment.
- Possess basic computer skills

**WORK ENVIRONMENT**:
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**COMPENSATION**:
Competitive base salary for the position in the Greater Toronto Area with a very generous benefit package.

**DISCLAIMER**:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain nor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

**Salary**: From $22.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
Effective June 13th, wearing of masks will be optional. Employees are encouraged to keep following the social distancing and will be asked to continue to self-monitor their health symptoms and not to report to work when sick.

Ability to commute/relocate:

- London, ON N6N 1P9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 3 years (required)

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