Regional Manager in Toronto/directeur Régional

6 months ago

Toronto, Canada MANRA Group Full time

Toronto Regional Manager Job Description

**Company Name**: Posh Properties
**Location**: Toronto

**Job Overview**:
As the Regional Manager overseeing our rental properties in the Toronto region, you would report to the Director of Operations. Your responsibilities include daily supervision and management of properties and staff members. In the hospitality sector, you will oversee the operations and performance of multiple establishments within your designated area, aiming to ensure exceptional service, maintain rigorous quality standards, and achieve financial targets. This role demands robust leadership skills, strategic planning abilities, and a comprehensive understanding of the hospitality and real estate industry.

**Responsibilities**:

- **Housekeeping Management**:Supervise the housekeeping team to guarantee the cleanliness and readiness of all rental properties between guest stays, coordinating all activities with the Cleaning Director at the Head Office in MTL.
- **Maintenance Management**: Supervise maintenance staff to handle repairs and setups for properties.
- **Exterior management services**: Create and manage a calendar for garbage and recycling days and all unit deliveries. Supervise staff while ensuring adherence to the schedule. Coordinate with the VP of Constructions, Director of Ops, and Project Manager as needed.
- **Quality Control**: Ensure all properties adhere to our established standards of quality.
- **Inventory Management**: Coordinate with the head office to maintain sufficient cleaning and guest supplies inventory, and manage property amenities.
- **Training and Development**: Train and coach new team members to uphold service excellence.
- **Scheduling**: Develop and manage schedules in Breezeway for property turnovers and project launches, ensuring tight coordination with the head office.
- **Inspections**: Conduct regular property inspections to identify maintenance needs and verify compliance with cleaning standards.
- **Property Launches**: Manage the launch of new properties in your region, ensuring alignment with directives from designers, the director of operations, and the project manager and adherence to timelines.
- **General Operations**: Coordinate property visits for potential clients, manage the delivery of supplies and services, and address any guest concerns in coordination with the Guest Experience Department.
- **Support**: Supervise the team, remain available to receive and coordinate items and furniture, and manage emergencies. This includes promptly assisting with tasks and physically relocating lightweight items to set up the property correctly. Available on the go as required.
- **Guest Services**: Facilitate communication between the Guest and regional teams regarding guest experiences, damage resolutions, and satisfaction follow-ups.
- **Monitor guest feedback and reviews**: Monitor guest feedback and reviews, address any concerns promptly, and implement measures to enhance the customer experience. Ensure that all properties maintain high levels of cleanliness, safety, and compliance with regulatory standards.

**Qualifications**
- Proficient in thriving within a fast-paced environment
- Exceptional organizational and time management abilities
- Five years of experience in a similar role is an asset
- Must have a driver's license
- Basic knowledge of accounting principles
- Available for Emergencies, Weekends, and Overtime
- Ability to work with mínimal supervision
- Must be bilingual **based on the region** (French/English)
- Robust leadership skills are a must
- Available on weekends and for on-call duty
- Knowledge of Breezeway & Airtable is an asset

**Nom de l'entreprise**: Posh Properties
**Lieu**: Toronto

**Aperçu du Poste**:
En tant que Directeur Régional supervisant nos propriétés de location dans la région de Toronto, vous rapporterez au Directeur des Opérations. Vos responsabilités incluent la supervision quotidienne et la gestion des propriétés et des membres du personnel. Dans le secteur de l'hospitalité, vous superviserez les opérations et la performance de plusieurs établissements dans votre zone désignée, visant à assurer un service exceptionnel, à maintenir des standards de qualité rigoureux et à atteindre des objectifs financiers. Ce rôle exige de solides compétences en leadership, des capacités de planification stratégique et une compréhension globale de l'industrie de l'hospitalité et de l'immobilier.

**Responsabilités**:

- **Gestion de l'entretien ménager**: Superviser l'équipe d'entretien ménager pour garantir la propreté et la préparation de toutes les propriétés de location entre les séjours des invités, en coordonnant toutes les activités avec le Directeur du Nettoyage au siège social à MTL.
- **Gestion de la maintenance**: Superviser le personnel de maintenance pour gérer les réparations et les installations des propriétés.
- **Services de gestion extérieure**: Créer et gérer

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