Team Lead, Customer Service

6 months ago


Toronto, Canada Parts Town Canada Full time

**The Job at a Glance**

**A Typical Day**
- Provide personalized support for key customers to build long-lasting relationships
- Interact with team members to achieve optimal response time to customer requests
- Interact successfully with all levels of employees within the organization
- Exercise discretion and make decisions in a time sensitive environment when Manager is unavailable.
- Adaptability/versatility for changing workloads and priorities
- Other duties as assigned
- Assisting team members in achieving personal goals and objectives
- Regularly collaborate with Manager on discussions, projects, etc.
- Work with the team on designated tasks and provide feedback where applicable

**To Land This Opportunity**- Minimum high school graduation required
- Minimum of 3 years experience working in a Customer Service role
- Supervisory experience an asset
- Must have experience with a current ERP system
- Minimum 50 wpm
- Ability to keep information confidential
- Ability to work flexible hours as needed

**About Your Future Team**

Our team truly likes each other, works really well together and we have fun every day. We LOVE to eat, talk sports, essential oils, meditation and food. We do a lot of fun activities, we love dogs, coffee and of course chocolate...a lot.

**Our Recruitment Process**:

- Once the telephone interview is completed, if you are advanced to the next step you will have an in-person interview with one of our hiring managers



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