District Manager
4 days ago
**Relocation to Vancouver, BC**
We are currently seeking a professional and talented District Manager (DM) to join our team on a full-time, permanent basis. Reporting directly to the Vice President, the DM provides direction and leadership to a team of 3-7 clubs General Managers This individual must possess strong leadership skills and have previous experience in consultative sales and environment management at a district level. This individual also has previous experience and skills in hiring and training sales employees to achieve company objectives and targets. This position operates out of Corporate Head Office in Richmond, BC and requires daily travel within a sales district in the Greater/Metro Vancouver area.
**Job Duties & Responsibilities**
- Establish strategic goals by preparing company, sales, service and operations information; identify and evaluate trends and opportunities, determine a course of action, objectives and evaluate outcomes.
- Oversee top lines sales budgets on a monthly quarterly and annual basis.
- Manage guest traffic, the full-cycle sales process and evaluate sales (products and services) activities.
- Maintain quality sales and service by enforcing company standards and customer service expectations. Resolve customer service concerns as required. Identify trends and recommend improvements.
- Assist in product and services development; direct and evaluate sales strategies.
- Drive sales targets by communicating job expectations, planning, monitoring and recognizing employees to achieve expected results.
- Ensure company policies, procedures, productivity standards and systems are adhered to. Provide coaching, feedback and performance management when these standards are not met.
- Maintain a safe and secure work environment.
- Identify opportunities for personal growth; maintain professional and technical knowledge by attending educational workshops, review publications and networking.
- Oversee the delivery and execution of club operations across multiple locations, including these key departments: childminding, member service reps and the clean club culture.
- Coach the in-club General Managers in their development and is present in the clubs to ensure club operations are exceeding company/member expectations.
- Ensure the in-club General Managers complete and execute daily reconciliations, commission logs, deposits, etc. with accuracy; provide training as required.
- Partner with cross-functional department leaders such as fitness, sales, member experience, and repairs & maintenance to achieve company goals and targets.
- Hold team members accountable to the operations goals and key performance indicators (past due collection and electronic fund transfer updates).
- Effective labour management of childminding, member service reps and sales departments; prepare reports and present to senior leadership to ensure proactive labour management.
- Lead various strategic initiatives and perform additional tasks as assigned under the direction of the Vice President of Fitness World.
**Education & Qualifications**
- A university degree or college diploma in business administration or a related field; a specialization in sales or marketing is preferred.
- Several years of experience as a sales professional or in a related occupation.
- Previous experience coaching and managing employees at a district level.
- Excellent communication and interpersonal skills. Demonstrated ability to generate and maintain enthusiastic and positive attitude.
- Strong leadership skills, previous experience coaching and motivating a team of sales employees.
- Strong attention to detail and organizational skills. Ability to multi-task and manage competing deadlines.
- Intermediate computer use and Microsoft Office skills (Excel, PowerPoint, Outlook and Word).
**Our Perks**:
- Competitive compensation
- Group benefits (dental, extended health & travel)
- Complimentary membership to all locations (16 & growing) for you and one other
- Discounted personal training, supplements and retail clothing
- Flexible schedule to work out during the day
- Private and fully equipped gym at our corporate office
- Collaborative open office, shared by corporate, club and fitness education
**Our Values**:
- Fun: We laugh, smile and enthusiastically have a good time, all the time
- Passion: We put our all into everything we do and empower each other to be our best selves every day
- Teamwork: We build together, creating a motivating space for shared growth
- Inclusive: We welcome everyone to be part of our world and pride ourselves in being a community for all.
**About Fitness World**:Fitness World Canada opened our doors in August 2020, establishing ourselves as a health, fitness and wellness community for everyone Our high value low-cost health communities are making a difference for all fitness enthusiasts, no matter their goal. Fitness World has been a community trademark since 1959. While it’s changed hands over
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