Call Center Representative

2 weeks ago


Regina, Canada Signal Stream Inc Full time

**Job Overview**:
We are seeking a diligent and detail-oriented individual to join our team as a Call Center Representative / Customer Service at our IT systems firmware company.

**Responsibilities**:
Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions, in the customer relationship management (CRM) system.

Collaborate with internal teams, including product development, engineering, and quality assurance, to communicate customer feedback and assist in resolving technical issues.

Handle customer complaints or escalations professionally and effectively, working to resolve issues and achieve positive outcomes while maintaining a focus on customer retention and loyalty.

**Qualifications**:
High School Diploma or the equivalent.

Basic computer skills.

Willingness to learn and to take on new challenges.

Positive attitude, patience, and empathy towards customers.

**Job Types**: Full-time, Part-time

Pay: $22.45-$26.20 per hour

Expected hours: 18 per week

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

**Education**:

- Secondary School (preferred)

Work Location: In person


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