Call Centre Supervisor

4 weeks ago


Regina, Canada Brandt Full time

To support our continued growth, Brandt is looking to hire a Call Center Supervisor to provide support to our 24/7 call center operations team and lead the delivery of exceptional service support to our customers and dealer locations.

 

Reporting to the Director of Customer Contact, the successful candidate will be responsible for providing leadership to a team of corporate receptionists within the contact center.

 

This is a great opportunity for someone with previous management experience in call center environment looking to leverage their skills, experiences and passion for employees and customers to become part of a stable and growing company.

 

Brandt is a growing family business based in Regina with over 5,000 employees. We design and manufacture equipment, as well as distribute iconic brands like John Deere & Peterbilt.  In all cases, exceptional customer support and deep customer understanding are critical.

DUTIES & RESPONSIBILITIES

  • Provide leadership to a team of 5-10 people in a 24/7 contact center environment
  • Deliver skill development coaching to improve performance, productivity, sales and customer experience
  • Measure, monitor and diagnose performance gaps to deliver on enterprise performance goals
  • Coordinate and prioritize training and development opportunities to improve the knowledge and capabilities of team
  • Collaborate with partners to achieve hiring plan and scheduling requirements to meet service level goals
  • Manage risk and adherence to all internal procedures and policies
  • Facilitate ongoing career development and growth opportunities
  • Deliver KPIs and performance reviews
  • Resolve customer and branch complaints and escalations as needed


Required Skills
  • Exceptional organizational and time management skills
  • Strong work ethic, combined with a dedication to excellence
  • Accomplished oral and written communication skills
  • Ability to diagnose skill and knowledge gaps and improve performance through skill development and coaching


Required Experience
  • 2-5 years’ previous leadership experience preferred
  • Demonstrated leadership skills with the ability to manage directly and indirectly reporting staff
  • Relevant post-secondary education would be considered an asset
  • Exceptional organizational and time management skills
  • Strong work ethic, combined with a dedication to excellence
  • Accomplished oral and written communication skills
  • Ability to diagnose skill and knowledge gaps and improve performance through skill development and coaching

  • Call Centre Agent

    4 weeks ago


    Regina, Canada We An-Ser Full time

    **Immediately hiring Full Time Call Centre Agents at We An-Ser Communications Group!** Call Centre Agents at** We An-Ser** provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical...

  • Call Centre Agent

    4 weeks ago


    Regina, Canada We An-Ser Full time

    Immediately hiring Full Time Call Centre Agents at We An-Ser Communications Group!Call Centre Agents at We An-Ser provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to...

  • Centre Supervisor

    1 month ago


    Regina, Canada Whitmore Park Childcare Co-operative Full time

    Under the direct supervision of the Executive Director, the Centre Supervisor is responsible for the following: - maintaining accurate records - attending scheduled management meetings - coordinating and overseeing the Parent Co-op Hours - staff scheduling - covering breaks and on floor as required - ensuring childcare regulations are met at all times -...

  • Call Centre Agent

    6 days ago


    Regina, Canada We An-Ser Full time

    **Are you a motivated individual who loves to help others?** At **We An-Ser**, we professionally greet callers, provide and request required information, document information and transfer incoming calls or take messages as necessary. We also relay and route critical messages to on-call personnel by prioritizing emergency calls, paging individuals to inform...


  • Regina, Canada Statistics Canada Full time

    Service Canada Call Centre (Payment Services Officer) Reference number: CSD22J-- Selection process number: -CSD-EA-WT- Employment and Social Development Canada - Benefits Delivery Services Branch Regina (Saskatchewan) PM-01 Permanent (Indeterminate), Temporary (Term) and Acting $60, to $67, For further information on the organization,...


  • Regina, Canada Treasury Board of Canada Secretariat Full time

    Service Canada Call Centre (Payment Services Officer) Reference number: CSD22J-- Selection process number: -CSD-EA-WT- Important messages We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the...


  • Regina, Canada Canadian Tire Corporation Ltd Full time

    Canadian Tire Service Centre serves all makes and models within the city of Regina and surrounding community, resulting in a high traffic, diverse shop. We are looking for a full time Service Advisor Supervisor to join our team. If you are a highly organized, professional individual who is passionate about cars and people, this is the career for you! Your...


  • Regina, Canada SONOjobs.ca Full time

    We are looking for a Maintenance Supervisor to join our Maintenance team at a plant located in Regina, Saskatchewan. Reporting to the General Maintenance Supervisor, the Maintenance Supervisor supervises an assigned maintenance crew and coordinates with operations. **Key Responsibilities**: - Training the workforce on safe work practices - Implementing a...

  • Site Supervisor

    1 month ago


    Regina, Canada Park Play Early Learning Centre Full time

    **Park Play Community Programs Inc. **Before and After School Programs is searching for a strong willed, self-motived, organized, creative, and outgoing individual to join our team! **Job Requirements**: - Must be at least 18 years of age. - Must have a valid driver's license and reliable vehicle. - Must be available to work all required hours listed...


  • Regina, Canada University of Regina Full time

    Faculty/Department Information Services Unit IS-IT Support Centre Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Applied Scientific Services Category Staff Number of Vacancies 1 Position Summary Join the vibrant and forward-thinking community at the University...

  • Office Supervisor

    4 weeks ago


    Regina, Canada Clearpoint Health Network Inc. Full time

    Clearpoint Health Network is Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations, and workers’ compensation boards, Clearpoint delivers high-quality care across Canada meeting the...


  • Regina, Canada University of Regina Full time

    Position Summary Successful candidates will be assigned to supervise student teachers throughout the province. Sessional Supervisors will be on call to meet the needs of student teachers in the field; such students will be identified and assigned through the Professional Development & Field Experiences office. Supervisors will act as liaison persons...


  • Regina, Canada University of Regina Full time

    Position Summary Successful candidates will be assigned to supervise student teachers throughout the province. Sessional Supervisors will be on call to meet the needs of student teachers in the field; such students will be identified and assigned through the Professional Development & Field Experiences office. Supervisors will act as liaison persons...

  • Office Supervisor

    1 month ago


    Regina, Canada Surgical Centres Inc Full time

    Clearpoint Health Network is Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations, and workers’ compensation boards, Clearpoint delivers high-quality care across Canada meeting the...


  • Regina, Canada L BRANDS Full time

    DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In...


  • Regina, Canada L BRANDS Full time

    DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In...


  • Regina, Canada L BRANDS Full time

    DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In...

  • Office Supervisor

    1 month ago


    Regina, Canada Surgical Centres Inc Full time

    Clearpoint Health Network is Canada's largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations, and workers' compensation boards, Clearpoint delivers high-quality care across Canada meeting the needs...

  • Office Supervisor

    4 weeks ago


    Regina, Saskatchewan, Canada Surgical Centres Inc Full time

    Clearpoint Health Network is Canada's largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations, and workers' compensation boards, Clearpoint delivers high-quality care across Canada meeting the needs...

  • Food Truck

    1 month ago


    Regina, Canada The Moose & Bannock Restaurant Full time

    **JOB SUMMARY**: - Reporting to the Manager - The Moose & Bannock (Regina), the Supervisor is responsible for the management of the team and the Food Truck’s profitable operation. This can include but is not limited to, daily operations, inventory management, hiring & training of staff, guest concerns, and health & safety compliance and standards. - Make...