Property Administrator

7 months ago

Kitchener, Canada Europro Kitchener Full time

**About the Company**:
**About the Position**:
As a Property / Officer Administrator, you will be involved in all aspects of assisting the Operations Team at Europro and the first point of contact for all tenants. Your superior communication and organizational skills mean that you are able to respond to tenant inquiries, you exude professionalism and your customer service skills are second to none. You will also assist the property manager with regular reporting, budgeting, tenant correspondence and general administration.

**Key Responsibilities**:
**Accounts Receivable**
- Coordinate the accounts receivable collection process for your designated properties
- Prepare the deposit and take to bank - deposit copy at Head Office
- All tenant collections, follow up and reconciliation of tenant accounts.
- Preparation of A/R adjustments for Property Manager approval. Data entry approved A/R adjustments into Yardi.
- Prepare narrative aged accounts receivable reports for Accounting mid-month and month end

**Tenant Information**
- Prepare and issue approved rental advice notices for any new tenants / leases and at the beginning of each year
- Approve changes made by Property Accountant in YARDI database to reflect move out and over holding tenant changes
- Notify all utilities for final meter reading requirements and billing changes
- Maintaining tenant contact lists, vendor and fire warden lists, emergency call out lists.

**Property Management Assistance**
- Drafting All-Tenant communication materials, for review by the Property Manager and ensuring that All-Tenant communication materials, e.g. Welcome/Move-in and Emergency procedures packages are maintained accurately and up-to-date

**Administration**
- Provide administrative support to Property Manager
- Front line contact for tenants on an on-going basis to answer questions concerning property administration and resolve their concerns including follow up to ensure satisfaction
- Preparing tenant chargeback invoices
- Prepare correspondence for Property Manager and draft notices to tenants as required
- Enter, update and maintain accurate tenant lease information in Yardi tenant database
- Review monthly rent roll to ensure accuracy for billing
- Maintain Tenant and Supplier contact information
- Work with Accounts Payable department to code all expenses
- Maintain schedule of up to date insurance certificates for all tenants and trades
- Assist Property Manager in the preparation of monthly reports to Owners including Executive Summary
- Entering purchase orders in YARDI and distributing / place orders
- To assist with special projects that may arise

**Job Requirements**:

- Minimum of 1 years’ experience in administration
- Strong decision-making capabilities to provide high-level service to tenants needs.
- Excellent customer service skills, proactive, results-oriented, and resourceful.
- Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
- Excellent verbal and written communications skills
- Strong working knowledge of Microsoft products (MS Word and Excel)
- Experience working with Yardi 7 is preferable
- Demonstrated ability to work effectively in a deadline-driven environment
- Able to maintain confidentiality with a professional business manner.
- Sit at front desk as first point of contact for tenants
- May be required to perform reception and office coordination duties
- Friendly face and first point of contact for Tenants
- Leasing assistance and support to both Property Managers and Operations Managers

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- commercial property administration: 1 year (required)
- Customer service: 3 years (required)

Work Location: In person

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