Chat Responder Volunteer

2 weeks ago

Greater Toronto Area, Canada Certified Listeners Society Full time

Learn How to Become a Better Version of Yourself, Volunteer from Home & Provide Emotional Support to Others.

**Why Join Certified Listeners Society?**

We are a not-for-profit organization built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, 7 days a week, 365 days a year. We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time Emotional Support interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives.

**Our Mission**

To provide Emotional Support to the masses, whenever they need it, one text message at a time. We do not wait for individuals to call us but rather go out of our way to find people online who need emotional support.

**The Role**

This is an opportunity to volunteer from home. Reporting to the Certified Listener Program Manager all volunteers are carefully screened and fully trained prior to taking emotional support chats. Throughout their volunteering experience, volunteers receive ongoing professional support and in-service educational sessions. Experienced volunteers gain many life and communication skills which translates into other aspects of their daily lives.

**What will you do**:

- Providing immediate and confidential support (chat, etc.) using agency procedures and policies
- Providing information and referrals when appropriate
- Understanding what to do if you are concerned about a person’s safety
- Work with callers/chatters, volunteers, and staff in a respectful and professional manner
- Letting callers know your listening and someone cares
- Letting the person know there is someone here to provide individual support

**What will you NOT be doing**:

- Certified Listeners are not therapists or hold themselves out to be
- Telling people what to do or how they should live their lives
- You are not providing crisis intervention
- You are not a providing addiction counselling

**Responsibilities**:
To work one 4-hour shift per week for a period of at least 3 months (or a comparable number of hours) after successful completion of screening and training.

There is flexibility in scheduling, and you will be able to choose weekly shifts that best suite you from six designated times.

**What you can expect from us**:
We at Certified Listeners Society provide training, protocols, policies and policies, proprietary software, support and supervision to help volunteers fulfill their roles. You are never alone. We would be there besides you supporting you every step of the way.

**What’s in it for you**

Helping people in need in your very own community is tremendously rewarding. Online emotional support is a unique opportunity to help others, while also developing and enhancing your own communication skills valuable in everyday personal and professional life.

As part of our commitment to volunteers, a Certificate of Completion and Reference Letters and confirmations of volunteering experience are provided upon request to individuals who have fulfilled the specified requirements previously stated. Certified Listeners Society is only able to attest to a volunteer’s skills experience and personal qualities. Reference letters and confirmation will state that Certified Listeners Society volunteers are engaged in emotional supportive counselling not any type of psychotherapy during the course of their volunteer work.

Expected start date: 2020-09-08

**Job Type**: Volunteer

Schedule:

- 4 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- No weekends
- On call
- Weekends as needed

Work Location: Remote

Expected start date: 2020-09-08

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