Agent Customer Experience

2 weeks ago


Montréal, Canada GLS Canada Full time

We are currently looking for a Customer Experience Agent

**Job ID**:MTL
_SAC_2023

**Schedule**:Monday to Friday from 9:00 am to 6:00 pm

**Contract**:Full-time, permanent, Work from home

**Salary**:$20.50 per hour

**Workplace address**: 10 500 avenue Ryan, Dorval, H9P 2T7 (Remote)
- _Three-week paid training at our Dorval terminal_
- _All the equipment necessary to work from home is provided_

**Tasks/responsibilities**:
- Answering to customer questions by phone- Take the necessary steps to answer their questions- Pick-up planning- Research for lost packages- Other related tasks

**Requirements/skills**:
- Excellent customer service- Bilingual (advanced)- Experience in problem solving- Ability to work under pressure- Autonomy, resourcefulness

**Benefits**:
- Group insurance- RRSP- Annual salary review- Corporate discounts- Access to the employee assistance program- Referral bonus
- _GLS Canada has an Equal Access to Employment Program and invites women, Aboriginal peoples, visible minorities, ethnic minorities and persons with disabilities to apply. The masculine verbage is used to lighten the text._



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