Support Service Agent

2 weeks ago


Montréal, Canada ACP Marketing Canada Inc. Full time

ACP Marketing is an international company that specializes in the distribution of rail and coach products such as BritRail, National Express (UK Coach), Swiss Rail, Japan Rail, etc. We distribute these products through various sales channels such as web-based systems (ACPRail), proprietary sales systems for wholesalers (RailNet) and GDS networks for travel agents (AccesRail).
Role and Responsibilities
Working as a support service agent, you will be responsible for:

- Handling incoming requests from travel agents, airlines, coach/railway operators and consumers.
- Assisting the above customers with information and technical issues.
- Communicating with operators on day-to-day issues.
- Interfacing with various booking systems (GDS, RailNet).
- Interfacing with various system maintenance providers (BSP, ATPCO, OAG,).
- Assisting with price and schedule updates.
- Ensuring all systems are accurately updated though systematic quality checks.
Qualifications and Education Requirements
College/CEGEP Education.

Some experience in the travel industry is an advantage.

Good working knowledge of Word/Excel.

Knowledge of GDS is considered an asset.
Preferred Skills
Good organization skills and strong initiative.

Work remotely
- No

**Job Types**: Permanent, Full-time

**Salary**: $37,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- DCS / DEC (required)

**Language**:

- and write English + French (required)

Work Location: In person

Application deadline: 2024-02-07
Expected start date: 2024-02-12



  • Montréal, Canada CTConsultants Full time

    **CTC007579 - Support Agent Service Desk**: **Type d'emploi: Contract**: **Durée: One year**: **Mode de travail: Mixed**: **Description**: - Interviews will be held Both French & English - 1st virtual & 2nd in office / - Side project - Ticketing & Billing Descriptions: Roles and Responsibilities: Responsible for responding to customer requests in a...


  • Montréal, Canada Welcome Hall Mission Full time

    **Support**: **Agent, Food support services**: **Number of positions: 1**: The Food Support Services Officer welcomes Community Support members and ensures that their information is entered for their subscription to the various services offered. Depending on the status, he/she sees to the opening/updating of the clients' profile. He/she refers and/or...

  • Support Agent

    23 hours ago


    Montréal, Canada CTConsultants Full time

    **CTC007122 - Support Agent - Service Desk**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Ten months**: **Mode de travail: Remote**: **Description**: We are a dedicated Helpdesk to all users of the Quebec Ministry of Cybersecurity and Digital Affairs (MCN Québec). The Wireless Network team is seeking qualified...


  • Montréal, Canada Welcome Hall Mission Full time

    **Support**: **Agent, Food Support Services (SUMMER JOB)**: **Number of positions: 1**: The Food Support Services Officer welcomes Community Support members and ensures that their information is entered for their subscription to the various services offered. Depending on the status, he/she sees to the opening/updating of the clients' profile. He/she refers...


  • Montréal, Canada Communauto Full time

    Agent(e) - support aux abonnés - soir Poste à 4 jrs/semaine (32 hres), 100% - télétravail Poste débutant le 12 juin 2023 Chez Communauto, on cherche à changer le monde, à changer nos villes pour promouvoir un nouveau style de vie urbaine ! Tu auras à répondre à notre clientèle francophone et anglophone par téléphone ou écrit. Nos lignes...


  • Montréal, Canada GLS Canada Full time

    English will follow_ *** Nous sommes présentement à la recherche d’un(e) agent(e) support à la facturation pour notre siège social situé à Dorval. **Numéro de l’affichage**: COF _BILLING_2023 **Horaire de travail**:Lundi au vendredi de 8:00 am à 4:30 pm **Contrat**: Temps plein, permanent **Salaire**:À discuter **Adresse du lieu de...


  • Montréal, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...


  • Montréal, Canada Beneva Full time

    Job Posting Title: Customer Service Agent I Status: Temporary (Fixed Term) **Job Description**: Poste temporaire jusqu'à Octobre 2024 Comme agent(-e) au service à la clientèle, votre rôle consiste à fournir aux consommateurs et aux distributeurs un support administratif aux demandes de renseignements sur les produits et services offerts par...

  • Service Desk Agent

    1 week ago


    Montréal, Canada Atlantis IT group Full time

    **Service Desk Agent** **Montreal QC - **French** **Long Term(onsite)** **Role and Responsibilities


  • Montréal, Canada RenoRun (Canada) Full time

    The Bilingual Customer Service Level 1 agent reports to the Customer Service Lead and is integral to our customer's success. They are primarily responsible for answering customer inquiries, building orders and handling any support requests that may arise._ **Your typical day includes**: - Handle customer inquiries by providing solutions, in a timely manner...


  • Montréal, Canada Boutique 1861 Full time

    Company Description Founded in 2009, Boutique 1861 is a fast-growing Quebec-based company specialized in women's apperel with four distinct brands : Boutique 1861, La Petite Garçonne, Boudoir 1861 and Maison Garçonne. The company has 4 stores on Saint-Laurent Street in Montreal (close to public transportation!), an online store and more than 80 passionate...


  • Montréal, Canada Red Label Vacations Full time

    **GROW YOUR CAREER** **Position**:Bilingual Customer Support Agent **Status**:Full Time **Department**:Web Reservations **Reports to**:Manager, Customer Support, Retail & Web **Location**:Remote **The Opportunity** If you are fluently bilingual in French and English, have a great passion for **vacation planning**, and are a natural when it comes to...


  • Montréal, Canada CGI Full time

    Located in Montreal, CGI's Payroll Service Center (PSC) offers all-in-one cloud-based solutions that simplify payroll and human capital management. As part of a dynamic team, you will contribute to the success of local businesses! We pride ourselves on our strong customer relationships and have a high rate of customer satisfaction. We are looking for a...


  • Montréal, Canada National Bank of Canada Full time

    Youtube Video As a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. **Your compensation** The salary starts at $21.50/hour with two...


  • Montréal, Canada AIM CROIT Full time

    **Veuillez noter que nous sommes un service d’aide à l’emploi gratuit; **_**et non l'employeur**_**, pour accompagner les personnes en situation de handicap physiques et/ou sensorielles **(ex : personne à mobilité réduite, diabète, problème de vision/d’ouïe/cardiaque, hernie discale, etc.) à s’intégrer ou se réintégrer sur le marché du...


  • Montréal, Canada Université du Québec à Montréal Full time

    **SUPERBE OPPORTUNITÉ! **AFFECTATION TEMPORAIRE D'UNE DURÉE D’UN AN (1) ! **À QUI LA CHANCE ?!** Titre du poste**:Agente, agent d'information (SPB14)** Unité organisationnelle | Secteur de travail : Service des partenariats et soutien à l'innovation (3605) Groupe d'emploi : Professionnel Statut **:AFFECTATION TEMPORAIRE D'UNE DURÉE D'UN (1)...


  • Montréal, Canada Metro Inc. Full time

    Agent service aux consommateurs, poste syndiqué **PRINCIPALES TACHES**: - Reçoit et traite les différents contacts, incluant les plaintes. - Saisit et rédige les rapports requis, incluant les rapports de plaintes, en rapportant les faits, dans le système informatique, de façon structurée et concise. - Effectue les recherches, la coordination et les...


  • Montréal, Canada Ministère de la Sécurité publique Full time

    **Agente ou agent de secrétariat au service des ressources humaines*** **Un emploi occasionnel est à pourvoir au 800, boul. Gouin Ouest, à Montréal** **Ministère ou organisme**: Sous-ministériat des services correctionnels (SMSC) - Direction générale Montréal - Établissement de détention Montréal L’employé pourrait être autorisé à...


  • Montréal, Canada Akelius Full time

    **Agent de centre de service** Vous êtes à la recherche d'opportunités de carrière au sein d'une entreprise immobilière internationale en pleine croissance ? Dynamique, vous êtes à l’aise au téléphone en anglais et français ? Vous aimez travailler en équipe et trouver des solutions pour assurer un excellent service à la clientèle ? Alors...


  • Montréal, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...