Content Management Intern

3 weeks ago

Toronto, Canada Rakuten Kobo Full time

Job Description:

- Content Management Intern - Internship - 12 Months

Rakuten Kobo

Here at Rakuten Kobo Inc., our mission is to make reading lives better. We stand for readers. We also stand for our employees - from interns and co-ops to permanent staff - and support their growth and development. Whether you are a student at the start of your career or a professional carving a different path, our early career opportunities are built with you in mind-with experiences tailored to your individual skills and interests.

We offer a start-up environment, interesting and engaging work within the technology and publishing industries, and a group of friendly and talented individuals. Additionally, our employees rank us highly in terms of commitment to work-life balance and a company culture committed to caring for our employees.

If you are looking for a company that inspires passion and personal and professional growth, come join Kobo and come help us
_ _make reading lives better.

The Role

Rakuten Kobo Inc. is looking for a Content Management Intern to join our Content Management team as an intern for 12 Months starting in March 2024. The team is comprised of many highly talented enthusiastic individuals who ensure the services and offerings from Kobo are available to both internal and external customers.

Reporting to the Content Management Specialist, the Content Management Intern will work closely with our passionate and book-obsessed Content Management team to support publishers and help Kobo with the growth of its international eBook and audiobook catalogues.

The Person:
Mixes mental agility with technological fearlessness, loves books, moves fast, navigates priorities, and wants to learn. They are also willing and eager to embrace reading in all its forms; wants to take part in shaping the future of reading, publishing, and bookselling, especially in regards to the growing audiobook industry in Canada; isn’t afraid of (and maybe even looks forward to) detailed research and complex problem-solving. Digital publishing and eBooks are the most exciting part of the book industry today. The skills you’ll pick up at Kobo are the skills that publishers are looking for as they build their eBook catalogue and their digital production team.

Responsibilities Include:
Working with both authors and publishers to educate about best practices and investigate more specialized queries-
- Assist with publisher account management-
- Managing regular tracking of key metrics, production rates and catalogue growth-
- Ongoing catalogue integrity monitoring and maintenance-
- Reviewing content for compliance with Kobo’s content policy-
- Zendesk ticket monitoring and responses-
- Ingestion support for Kobo Originals content-
- Monitoring and updating trackers for audio teamThe Skillset:
Required:
College/university diploma or equivalent course study, ideally with a focus on publishing or book selling programs-
- A strong interest in eBooks and digital reading. (i.e. if it is your heart's desire to be an editor, you are not going to have much fun. But if a potent mix of technology, books, and communications is your thing, you are in the right place)-
- General understanding of the book industry (ISBNs, ONIX files,.epub formats are all familiar terms)-
- Solid hands-on experience with Microsoft Excel (ideally you can run a VLOOKUP, concatenate data and create a pivot table)-
- Detail-oriented, with strong research and organizational skills-
- Strong oral and written communication skills-
- Flexibility and ability to juggle many projects and priorities simultaneouslyNice to Haves:
Experience with Zendesk an asset-
- Fluency in French or Spanish an assetApplication Process-
The Perks:
Flexible hours and remote working environment-
- Monthly commuting allowance for hybrid employees-
- Daily lunch credit when working in-office-
- Dog-friendly office-
- 90 Day “Work from Anywhere” program-
- Free Kobo device + free weekly e-book or audiobook-
- Weekly Kobo Tech University sessions-
- Mentorship program-
- Employee Purchase Program & Corporate Partner Discounts-
- Four extended long weekends in the summerAbout Rakuten Kobo Inc.

Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative eReading services offering more than 7+ million eBooks and audiobooks to 30+ million customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning eReaders, and top-ranking mobile apps.

Kobo is a part of the Rakuten group of companies.

Accommodations and Accessibility

Questions

If you have any questions about this role or other opportunities, please reach out to Andrew McNabb, Early Careers Recruiter at


Next Steps

If you want to learn more about Rakuten Kobo, you can find additional information on our internship and co-op opportunities
- here
and learn what it is like wo

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