Consultant, Training and Development

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 46769

**Job Category**:Information & Technology

**Division & Section**:Technology Services, Office of the Chief Technology Officer

**Work Location**:Metro Hall, 55 John Street, Toronto, ON

**Job Type & Duration**:Full-time, Permanent Vacancy

**Salary**:$93,734.00-$123,449.00, Wage Grade6.5

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 26-April-2024 to 10-May-2024

To design, develop, coordinate, implement, and deliver professional development training programs that meet the City of Toronto's workforce training needs and supports continuous improvement eLearning, technology-based solutions, and multimedia content. Conducts needs assessments, executes training, evaluates outcomes and staff performance, and supports organizational performance improvement by utilizing eLearning modules.

**Major Responsibilities**:

- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
- Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
- Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
- Develops and delivers training that supports quality client service, advanced professional development, and administrative compliance of various programs and services in accordance with Provincial directives and divisional mandates.
- Designs and delivers training for managers and frontline staff that includes systems and controls, legislative and mandatory requirements and provincial compliance standards.
- Models leadership behaviours in the workplace and in the classroom and influences staff to demonstrate corporate values, climate and tone; creates and maintains a positive and professional learning environment.
- Sets the standard and expectations through example in conduct, work ethic, integrity and character.
- Identifies training and development needs within the organization through, consultation and collaboration with internal and external resources.
- Supports the division in improving job performance through training solutions and to mentor frontline supervisors to support them in coaching their staff.
- Works collaboratively in consultation with local office management teams to assess staff performance, manage performance concerns and ascertain appropriate action response to ensure service objectives are met.
- Works proactively with the management team to assess and identify root cause of performance issues and to resolve performance gaps and ascertain if training is an appropriate action/response.
- Consults with managers and supervisors to identify required and actual performance, completes needs assessments in co-operation with managers and staff to ensure that gaps in knowledge and skills are addressed and sets targets and identifies outcomes.
- Sets expectations for performance and supports staff's development efforts.
- Develops and implements a learning plan for staff returning to work after an extended absence or complying with a grievance settlement when a training component is identified; supports the training process by delivering training in a group setting or on a one-on-one basis for staff requiring accommodation.
- Monitors and evaluates staff performance in the workplace and in the classroom during the suitability and the probationary periods and provides detailed feedback to local office/unit manager to ensure successful outcomes; recommends disciplinary and/or corrective actions when necessary.
- Delivers training in response to the outcomes of analysis and evaluation of divisional statistics, policies/procedures, quality assurance and performance measurements.
- Provides on-site training and support for new technologies, business impacts, legislation, health & safety, etc.
- Develops and implements plans for complex training projects, ensures contingencies, identifies problems and takes action.
- Utilizes a variety of training methodologies, techniques, concepts, learning tools and practices to ensure maximum effectiveness of training programs, catering to all learning styles.
- Provides leadership by coordinating and facilitating management level strategic planning meetings for committees and workgroups; meets with management to develop structure and process to ensure meeting objectives are met.
- Supports the Manager in creating and implementing a multi-year staff training plan for all divisional staff positions and identification of skills gaps.
- Carries out the maintenance of training records for the d

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