Bilingual Customer Service Professional, Travel

2 weeks ago

Halifax, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

The **Affinity Markets Travel Insurance Team **is currently recruiting for **Bilingual Customer Service Professionals **to join us for an upcoming New Hire Training Class starting on **January 23rd 2023.**

**Here are a few reasons why you should join Manulife**:

- Unlimited opportunity for growth and development
- Leaders who are invested in your success
- A diverse and inclusive work environment
- Emphasis on work/life balance, employee recognition and community involvement
- A company who believes the best customer is a satisfied customer

Consider joining our team as a **Bilingual Customer Service Professional **within our continuously growing **Affinity Markets Travel Insurance Team.**

**Why?**
- We are committed to delivering an outstanding client experience, as our customer-centric focus is a critical pillar of our business strategy.
- We support the growth of our business through service excellence and a customer-focused approach.
- We pride ourselves on the ability to thrive in an environment of open communication, partnership, and collaboration.
- We demonstrate what makes us great by using our global scale, our global capabilities, and our local market focus.

**Who are we looking for?**
- Communicators
- Doers
- Learners
- Great Teammates
- Problem solvers

**What do we need from you?**

With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings.
- Bilingualism, English/French required
- You excel in a fast-paced, constantly evolving environment while exhibiting a calm and professional manner
- You have exceptional technical capabilities, research skills and your attention to detail is always a priority
- Previous customer service experience in a contact center, retail environment or service industry
- Previous experience in a contact center environment would be considered a tremendous asset, however, not required
- Knowledge of financial services would also be an asset

**What we offer**:

- Competitive base salary and annual performance bonus
- Paid Training starting on Day 1 in a virtual classroom setting
- Comprehensive benefits package from Day 1
- 3 weeks paid vacation along with 3 paid personal days and 5 paid sick days
- Online learning programs driven to focus your career development at your own pace
- Career growth and leadership support to achieve your goal

M-CA-IN-CM

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

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