Analyste Du Support Client/ Customer Support Analyst

2 months ago

Halifax, Canada IQVIA Full time

Join us on our exciting journey IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

**Job Purpose**

The Customer Support Representative acts as the first point of contact and responds to all CSR program incoming calls and communications while managing the call queue within quality standards and specifications. Performs outbound calling as it applies to specific CSR program requirements. The CSR delivers a seamless service and support to all end users of the STI Customer Support Solutions technology, products, and programs by leveraging an ability to help patients, pharmacies and physicians.

**Duties and Responsibilities**
- Service Delivery_
- Practices within the scope, process and policy frameworks of the programs and the role defined for Customer Support.
- Retrieves and acts upon voice messages as per established policy.
- Manages the call queue in accordance with established policy.
- Reports Adverse Events or Adverse Drug Reactions within a 24-hour period or as per the manufacturer’s specifications.
- Identify the need for compassionate, bridging, and copay support according to program scope and make arrangements accordingly on all.
- Direct communication with pharmaceutical manufacturers relating to exceptional cases beyond predetermined permissions and standards requiring support.
- Completes other administrative support activities as required.
- Service Excellence and Development_
- Respects quality standards and contributes to service excellence.
- Implements continuous quality improvement principles by serving callers in a respectful, courteous, confidential, and caring manner.
- Provides service in a manner that adheres to STI and STI client privacy policies.
- Contributes to maintaining a healthy workplace.
- Participates in and enhances unit function through team meeting attendance, effective team communication, support for changes to improve service and morale and contributions to work discussions.
- Participates in staff orientation and continuing education sessions as required.
- Represents STI Technologies Limited in external activities as appropriate.
- Contributes to team development and always maintains professional conduct.
- Embrace change and thrive on being part of the team’s success through communication, dedication and commitment to the company’s goals.

**Qualifications**
- Experience providing support in the health care field coupled with a patient assistance, insurance and/or drug reimbursement background.
- Experience, with work experience in pharmacy, patient assistance, specialty pharma and a call center are considered strong assets.
- ** Fluently bilingual in French and English.**:

- Familiarity with health insurance and health plan coverage as well as an understanding of pharmacy transactions and claims review.
- Strong computer and telecommunication skills with an advanced ability to establish rapport through telephone contact.
- Advanced knowledge of computer environments and basic computer programs (Excel, Word and Outlook).
- Strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries; ability to approach a high volume of requests with a positive attitude and an ability to resolve the issue at hand.
- Able to organize workflow, have high time management skills to meet client and customer deadlines with accurate transaction and process documentation.
- Possess a strong ability to coordinate various patient services in a timely manner resulting in quick and continued access to therapy.
- Capacity to work in a team environment and support co-workers.
- Ability to identify opportunities for personal, team and service improvement and recommend workable solutions.
- Willingness to seek opportunities to advance professional development, such as volunteering for special projects or participating as a committee member.
- ** Ability and willingness to work rotating shifts. 9-6 Monday to Friday.**:

- The ability to multitask is vital to this role along with flexibility on support hours.
- IQVIA is proud to be an equal opportunity employer and we are committed to creating a diverse and inclusive environment. We do not discriminate on the basis of any applicable prohibited ground of discrimination, including but not limited to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or _disability. Accommodations_ for applicants with disabilities are available at all stages of the recruitment process upon request. If you have a physical impairment or a disability that requires an accommodation, we encourage you to disclose this during the re

  • Analyste Du Support Client/ Customer Support Analyst

    2 days ago

    Halifax, Canada Novasyte Full time

    Join us on our exciting journey! IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human...

  • Compliance Analyst

    2 months ago

    Halifax, Canada Butterfield Support Services (Halifax) Limited Full time

    We are seeking a self-starter and results oriented individual to join our Compliance team. The Compliance Analyst is responsible for providing support in ensuring the Group follows recognized best practices in Compliance and Financial Crime with legal and regulatory requirements.

  • Field Support Analyst

    4 weeks ago

    Halifax, Canada Halifax Regional Municipality Full time

    8618BR Field Support Analyst Job Posting Halifax Regional Municipality is inviting applications for the permanent, full-time position of of Field S upport Analyst in Information Technology. Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the...

  • Compliance Analyst

    1 month ago

    Halifax, Canada Butterfield Support Services (Halifax) Limited Full time

    We are seeking a self-starter and results oriented individual to join our Compliance team. The Compliance Analyst is responsible for providing support in ensuring the Group follows recognized best practices in Compliance and Financial Crime with legal and regulatory requirements. **About the Team** The Compliance department ensures that the Bank complies...

  • Decision Support Analyst

    2 weeks ago

    Halifax, Canada Nova Scotia Health Authority Full time

    **Req ID**:179780** **Company: Nova Scotia Health** **Location**:Eastern** Zone, **St. Martha's Regional Hospital** **Department**:PPA Clinical Analytics CNS** **Type of Employment**:Temporary** **Hourly FT long-assignment** (**100%** FTE) x **1** position(s)** **Status**:Management/Non Union** P**osition** **Posting Closing Date**:13-May-24** Nova Scotia...

  • Decision Support Analyst

    1 week ago

    Halifax, Canada Nova Scotia Health Authority Full time

    **Req ID**:152459** **Company: Nova Scotia Health** **Location**:Provincial** Zone, **Halifax Infirmary Robie Street Entrance - QEII** **Department**:PPA Mgr Decision Support & Analytics** **Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **6** position(s)** **Status: MGMT/NON-Union** **Management/Non Union** Position** **Posting Closing...

  • Client Technology Support Analyst

    1 week ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionThe Production & Risk Service group is looking for a Client Technology support analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.The overall group...

  • Client Technology Support Analyst

    1 month ago

    Halifax, Nova Scotia, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionThe Production & Risk Service group is looking for a Client Technology support analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.The overall group...

  • Decision Support Analyst

    2 days ago

    Halifax, Canada Nova Scotia Health Authority Full time

    **Req ID**:153374** **Company: Nova Scotia Health** **Location**:Provincial** Zone, **Halifax Infirmary Robie Street Entrance - QEII** **Department**:PPA Clinical Analytics CNS** **Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)** **Status: MGMT/NON-Union** **Management/Non Union** Position** **Posting Closing...

  • Technical Support Analyst

    7 days ago

    Halifax, Canada Nova Scotia Pension Services Corporation Full time

    **Technical Support Analyst** **Competition # TSA-0123-CB** **Job Scope**: Reporting to the Director, Technology & Infrastructure Services, the Technical Support Analyst (TSA) provides customer focused tier 1 and 2 technical support services in areas related to installation, configuration, troubleshooting, maintenance and testing of computer hardware and...

  • Customer Support

    1 week ago

    Halifax, Canada Jonas Software Full time

    **JONAS SOFTWARE** **What is the opportunity?** **What will you do?** - Analyze data and user process to find deficiencies in process, reports or software functionality - Have the ability to keep composure under stressful situations - Harness time management skills to effectively and efficiently resolve multiple client issues - Be driven by results to...

  • Production Support Analyst

    2 weeks ago

    Halifax, Canada Unisys Full time

    **What success looks like in this role**: - Engage in Incident and Service Request Management activities to resolve issues and respond to service related requests that are beyond the scope of the client’s first level help desk support group. This may include but is not limited to questions about operation, user access, configuration, customization, and...

  • Analyst, Client Onboarding

    2 days ago

    Halifax, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Service Analyst

    1 week ago

    Halifax, Canada League Data Ltd. Full time

    CUSTOMER SERVICE ANALYSTHalifax, Nova Scotia (Remote or Hybrid)Employment Term: Full TimeMinimum Experience: Mid-levelWHAT WE OFFERAt League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a flexible work environment that includes both remote and...

  • Customer Service Analyst

    2 weeks ago

    Halifax, Canada League Data Ltd. Full time

    CUSTOMER SERVICE ANALYSTHalifax, Nova Scotia (Remote or Hybrid)Employment Term: Full TimeMinimum Experience: Mid-levelWHAT WE OFFERAt League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a flexible work environment that includes both remote and...

  • Customer Service Analyst

    2 weeks ago

    Halifax, Nova Scotia, Canada League Data Ltd. Full time

    CUSTOMER SERVICE ANALYSTHalifax, Nova Scotia (Remote or Hybrid)Employment Term: Full TimeMinimum Experience: Mid-levelWHAT WE OFFERAt League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a flexible work environment that includes both remote and...

  • Customer Service Analyst

    1 week ago

    Halifax, Nova Scotia, Canada League Data Ltd. Full time

    CUSTOMER SERVICE ANALYSTHalifax, Nova Scotia (Remote or Hybrid)Employment Term: Full TimeMinimum Experience: Mid-levelWHAT WE OFFERAt League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a flexible work environment that includes both remote and...

  • Field Support Analyst

    5 days ago

    Halifax, Canada Halifax Regional Municipality Full time

    **Job Posting** - **Field S** - Reporting to the Manager Client Services, this position is responsible for the resolution, tracking and follow-up of incidents and service requests received via HRM’s ticketing system. The position will provide desktop/ laptop/ tablet, mobile computing, cabling and telephony support, repair and installation to end users and...

  • Field Support Analyst

    2 months ago

    Halifax, Canada Halifax Regional Municipality Full time

    **Job Posting** - _Expression of Interest (EOI)_ for the temporary, part time position of - Reporting to the Manager Client Services, this position is responsible for the resolution, tracking and follow-up of incidents and service requests received via HRM’s ticketing system. The position will provide desktop/ laptop/ tablet, mobile computing, cabling and...

  • Field Support Analyst

    15 hours ago

    Halifax, Canada Halifax Regional Municipality Full time

    **Job Posting** - Reporting to the Manager Client Services, this position is responsible for the resolution, tracking and follow-up of incidents and service requests received via HRM’s ticketing system. The position will provide desktop/ laptop/ tablet, mobile computing, cabling and telephony support, repair and installation to end users and will be...