Contact Center Support Professional

4 weeks ago

Halifax, Canada IBM Full time

**Introduction**
As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating and integrating code into enterprise systems. You will have access to the latest education, tools and technology, and a limitless career path with the world’s technology leader. Come to IBM and make a global impact

**Your Role and Responsibilities**
The Context Centre Support Professional (CCSP) is integral to the delivery and continual improvement ensuring that IBM provided services are accessible and available to our clients and their end-users. The CCSP is essential to keeping our client’s businesses running and has a direct impact on the quality of service our clients deliver to their clients. You can take pride in knowing that you are helping to ensure those end-users are able to access services and support because of the work you’ll do and because of your direct efforts.

Our team is looking for an enthusiastic and driven Call Center Support specialist

Responsibilities include:

- Providing support in a Service Management environment including: handling of incidents, problem, and change tickets as per defined service levels;
- Communicating appropriately with the client to determine the nature and severity level of Service Incidents and/or Service Requests;
- Clarifying and analyzing client reported Service Incidents and/or Service Requests to obtain resolution or an acceptable work-around;
- Clearly and effectively communicating Service Incident resolutions with supporting evidence;
- Documenting the Service Incident and/or Service Request work-around and/or resolution;
- Providing development support for minor enhancements and customizations.
- Collaborating with the client and other team-members to balance priorities and find solutions
- On-call shifts following a defined rotational schedule

AD

**Required Technical and Professional Expertise**
- Contact Center Technical Environment knowledge
- Ability to conduct investigations of problem tickets and root cause analysis of major incidents / outages
- Ability to execute upgrades
- Infrastructure / OS knowledge
- Familiarity with Unix and Windows Server environments
- Solid analytical skills, problem determination, and resolution recovery processes
- Strong written and verbal communication skills
- Strong interpersonal skills
- Eligible for Secret Level Clearance (10+ years in Canada)

**Preferred Technical and Professional Expertise**
- 3+ years Genesys Application Suite Support
- Genesys Certified
- Experience with IVR call flows
- Experience in Java
- Valid Security Clearance Level of: Secret

**About Business Unit**

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technolog

  • Contact Center Quality Assurance Analyst

    4 weeks ago

    Halifax, Canada P4P Marketing Full time

    P4P Marketing is a Canadian-based company and leading provider of Customer Contact Centers for the full-service moving and storage industry. We are looking for an experienced, motivated Quality Assurance Analyst to join our growing team. This is not a technical QA Engineer position, the role is a contact center business role for someone with experience in a...

  • Customer Service Representative, Isi Contact Center

    2 weeks ago

    Halifax, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Service Representative

    3 weeks ago

    Halifax, Canada Canadian Imperial Bank of Commerce Full time

    Customer Service Representative - ISI Contact Center - Bilingual French (Remote in Halifax) page is loaded Customer Service Representative - ISI Contact Center - Bilingual French (Remote in Halifax) Apply locations Halifax, NS time type Full time posted on Posted 2 Days Ago job requisition id 2407123 ...

  • Csr, Contact Center

    1 month ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Service Nova Scotia **Location**:HALIFAX **Type of Employment**:Permanent **Union Status**:NSGEU - NSPG **Closing Date**:01-Dec-23 (Applications are accepted until 11:59 PM Atlantic Time) **Hiring Pool Information**: This is a Regional Hiring Pool which will be used to fill multiple Full Time and Part Time Permanent, Term, Temporary and...

  • Administrative Support Professional

    1 month ago

    Halifax, Canada Hearing and Speech Nova Scotia Full time

    **Hearing and Speech Nova Scotia** This is an NSGEU Bargaining Unit position. Start Date: ASAP End Date: 2 years from start date, less 1 day **CLOSING DATE**:Mar 9, 2023 **Administrative Support Professional** **QEII - NSRAC** Hearing and Speech Nova Scotia (HSNS) provides audiology services to Nova Scotians of all ages, and speech-language pathology...

  • Professional Development Consultant

    1 month ago

    Halifax, Canada IWK Health Centre Full time

    **Company**: IWK Health**: **Req ID**:180187 **Department/Program**:Learning, People and Organization Development **Location**: Halifax **Type of Employment**:Permanent Hourly FT (100% FTE) x 1 position(s) **Start Date**: ASAP **Union Status**: Non-union, Management/Non Union Bargaining Unit **Compensation**: $40.1509**: - **$53.3483 /hour **Closing Date**:...

  • Customer Service Representative

    2 weeks ago

    Halifax, NS, Canada Canadian Imperial Bank of Commerce Full time

    Customer Service Representative - ISI Contact Center - Bilingual French (Remote in Halifax) page is loaded Customer Service Representative - ISI Contact Center - Bilingual French (Remote in Halifax) Apply locations Halifax, NS time type Full time posted on Posted 2 Days Ago job requisition id 2407123 We’re building a relationship-oriented bank for the...

  • Administrative Support Professional

    1 month ago

    Halifax, Canada Hearing and Speech Nova Scotia Full time

    **Hearing and Speech Nova Scotia** This is an NSGEU Bargaining Unit position. Start Date: May 15, 2023 End Date: May 17, 2024 **CLOSING DATE**:Mar 16, 2023 **Administrative Support Professional** **Halifax Community Centre** Hearing and Speech Nova Scotia (HSNS) provides audiology services to Nova Scotians of all ages, and speech-language pathology...

  • Administrative Support Professional

    1 month ago

    Halifax, Canada Hearing and Speech Nova Scotia Full time

    **Hearing and Speech Nova Scotia** This is an NSGEU Bargaining Unit position. Start Date: ASAP End Date: n/a **CLOSING DATE**:Jan 19, 2023 **Administrative Support Professional** **QEII - Dickson** Hearing and Speech Nova Scotia (HSNS) provides audiology services to Nova Scotians of all ages, and speech-language pathology services to preschool children...

  • Administrative Support Professional

    1 month ago

    Halifax, Canada Hearing and Speech Nova Scotia Full time

    **Hearing and Speech Nova Scotia** This is an NSGEU Bargaining Unit position. Start Date: ASAP End Date: n/a **CLOSING DATE**:Jul 14, 2023 **Administrative Support Professional** **QEII - Dickson** Hearing and Speech Nova Scotia (HSNS) provides audiology services to Nova Scotians of all ages, and speech-language pathology services to preschool children...

  • Professional Development Consultant

    2 months ago

    Halifax, Canada IWK Health Centre Full time

    **Company**: IWK Health**: **Req ID**:179368 **Department/Program**:Learning, People and Organization Development **Location**: Halifax **Type of Employment**:Temporary Hourly FT long-assignment (100% FTE) for 12 months x 1 position(s) **Start Date**: ASAP **Union Status**: Non-union, Management/Non Union Bargaining Unit **Compensation**: $38.9815**: -...

  • Administrative Support Professional

    1 month ago

    Halifax, Canada Hearing and Speech Nova Scotia Full time

    **Hearing and Speech Nova Scotia** This is an NSGEU Bargaining Unit position. Start Date: ASAP End Date: n/a CLOSING DATE: Mar 7, 2024 **Administrative Support Professional** **QEII - Dickson Building** Hearing and Speech Nova Scotia (HSNS) provides audiology services to Nova Scotians of all ages, and speech-language pathology services to preschool...

  • Administrative Support Professional

    2 months ago

    Halifax, Canada Hearing and Speech Nova Scotia Full time

    **Hearing and Speech Nova Scotia** This is an NSGEU Bargaining Unit position. Start Date: ASAP End Date: 2 years from start date, less 1 day **CLOSING DATE**:Mar 9, 2023 **Administrative Support Professional** **QEII - NSRAC** Hearing and Speech Nova Scotia (HSNS) provides audiology services to Nova Scotians of all ages, and speech-language pathology...

  • Administrative Support Professional

    1 month ago

    Halifax, Canada Hearing and Speech Nova Scotia Full time

    **Hearing and Speech Nova Scotia** This is an NSGEU Bargaining Unit position. **Start Date: Mar 18, 2024** **End Date: Sep 20, 2024** **CLOSING DATE: Mar 12, 2024** **Administrative Support Professional** **Halifax Community Centre** Hearing and Speech Nova Scotia (HSNS) provides audiology services to Nova Scotians of all ages, and speech-language...

  • Administrative Support Professional

    1 month ago

    Halifax, Canada Hearing and Speech Nova Scotia Full time

    **Hearing and Speech Nova Scotia** This is an NSGEU Bargaining Unit position. Start Date: Aug 7, 2023 End Date: n/a **CLOSING DATE**:Aug 3, 2023 **Administrative Support Professional** **HRM** Hearing and Speech Nova Scotia (HSNS) provides audiology services to Nova Scotians of all ages, and speech-language pathology services to preschool children and...

  • Distribution Center

    2 months ago

    Halifax, Canada BFG Enterprise Services Full time

    Distribution Center (DC) Support Technician Role: To support the Hardware, Microsoft Applications, Telephone and Warehouse Management Systems of the Distribution Centre. Key Support Areas: Supply chain applications support (WMS/LM/SAP) Hardware support (Talkmans, handhelds, truck mounts, wireless

  • Test Center Manager

    3 weeks ago

    Halifax, Canada Pearson Inc. Full time

    Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). **Starting Pay: CAD 21.00 an hour** **Responsibilities**: - Expand your career at Pearson VUE in our **entry-level Test Center Manager**...

  • Inter-professional Clinical Leader

    3 days ago

    Halifax, Canada Nova Scotia Health Authority Full time

    **Req ID**:164033** **Company: Nova Scotia Health** **Location**:Central** Zone, **Nova Scotia Rehabilitation and Arthritis Centre - QEII** **Department**:OPCZ Person Centered Ambulatory** **Type of Employment**:Permanent** **Hourly PT** (**40%** FTE) x **1** position(s)** **Status: NSGEU** **Healthcare** Position** **Posting Closing Date**:12-Sep-23** Nova...

  • Bilingual Customer Service Professional

    1 week ago

    Halifax, Canada Manulife Full time

    **_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy,...

  • Test Center Manager

    3 days ago

    Halifax, Canada Pearson Full time

    Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team in **Halifax,...