Clerical Assistant

2 days ago

Toronto, Canada St. Michael's Hospital Full time

Reporting directly to the Clinical Leader Manager, the Clerical Assistant will be responsible for performing a range of administrative, secretarial, word processing and support services in the Obstetrics, Gynecology, and Pediatric Clinics. As a highly organized, self motivated, results-oriented individual, you will be accountable for:

- Providing administrative and secretarial support to the patient care team;
- Scheduling patient appointments, procedures as well as outpatient follow-ups using state of the art computer software;
- Liaising with various hospital departments such as payroll, purchasing, etc. to exchange information and to resolve issues;
- Generating a variety of documents including correspondence and medical legal reports;
- Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action;
- Utilizing computer equipment and various software packages, i.e. word processing, group wise, patient registration (ADT), spreadsheets to generate a variety of correspondence and reports.

**QUALIFICATIONS**:

- Demonstrated oral English language skills to communicate with patients and team members with the ability to operate multi-line telephones, respond to inquiries and redirect calls as appropriate.
- Must have Medical terminology in order to transcribe and process physician orders.
- Proficient computer skills with advanced knowledge of word processing and ADT registration program, i.e. WordPerfect 6.1, Microsoft Office.
- Previous clerical experience in the health care setting preferred
- Well developed organizational skills with the ability to work in a fast-paced environment and prioritize tasks appropriately.
- Excellent customer service record with proven success working as part of a team.
- Demonstrated commitment to and understanding of the mission and values of St. Michael's Hospital.
- Excellent attendance record.

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