Reservations Manager

4 weeks ago

Whistler, Canada Westin Resort and Spa Whistler Full time

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.

The Impact You’ll Make:
Our Quality Keepers know that the countless small details end up making a big impression on our customers. It’s their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.- As a Revenue Manager your role is to assist the Director of Revenue to ensure the proper day to day operation and functioning of the Revenue/Reservations Department, to lead the department to more proactive, revenue-driven sales.The Wellness You Deserve:
We’ll support you in and out of the workplace by offering:Team-spirited coworkers & encouraging management
-Learning and development opportunities
-Reward and Recognition Programs
-Staff Accommodation (based on availability)
-Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
-Complimentary Staff Meal

What we are looking for:A warm, people-oriented demeanor
-A team-first attitude
-High attention to detail and a drive to get things done

Position Requirements:Managing and monitoring all reservations activities including: Call conversions, rate strategy meetings and inventory management.
-Managing guest concerns
-Managing our OTA Partners, payment of commissions and overseeing our Timeshare units.
-You will be the point of contact for all relationships with internal and external partners
-Complete and submit internal resports within the Westin, STR Reports, and Tourism Whistler reports on a daily/weekly basis.
-Attend RevMax and Hotel operation meetings and weekly strategy meetings.
-Assist with balancing and management of room inventory by monitoring group pick up and cut off, IT reservation requests, and all extranet allotments to maximize occupancy and profit
-Be aware of hotel operations and provide reservations agents with appropriate information to assist guests quickly and accurately
-Responsible for associate performance, associate training, development & coaching
-approving of payroll and labor sheets daily and approving of weekly schedule
-Motivating and developing a high performance team

Skills & Experience:High attention to detail with the ability to meet tight deadlines
-You are organized and good at multi tasking
-Strong oral and written communication skills
-Excellent computer skills
- a strong understanding of Excel is required and Lightspeed/Marriott system knowledge will be considered an asset.

General Requirements:You are career driven professional with 1-2 years experience in a similar leadership setting.

Health & Safety:
Health & Safety is at our core-
Safety orientations to ensure you feel safe at work
-Proud to be COR certified - an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
-Monthly safety committee meetings

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