Part Time

4 months ago

Toronto, Canada George Brown College Full time

**CLOSING DATE**:August 30, 2024

**Land**_ _**Acknowledgement**
- George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._

**Equity Statement**_ _**

**GBC Vision**
- To be _a college renowned for its inclusion, excellence, relevance, impact, and leadership._ _

**Position Summary:
**Key Responsibilities**:

- Provides information in an accurate, friendly, empathetic, student-focused, and timely manner. The range of services that the Student Support Officer will be representing is wide and varied, including answering inquiries about grades, awards, financial aid, and admissions.
- Provides general guidance on program guidelines, policies and processes as well as advisement to prospective students on entrance requirements, divisional select, admissions processes, educational pathway options and pre-requisites.
- Connects with Admission’s and RO office regarding critical dates, program availability, progression/graduation processes including printing of grade reports, recording of status and forwarding relevant documentation to the Registrar’s Office.
- Provides student advisement to current students with regards to College/department policies and procedures, academic standings, program status, timetable conflicts, registration, academic appeals, remediation, accessible learning, student course load, police checks and health record issues. A thorough knowledge of College policies and procedures is required.
- Supports students with non-academic concerns by assessing specific needs to liaise and follow up with departments such as; Counselling Office, Accessible Learning Office, Student Success Office, Student Advocacy Office - Student Association (SA), Security, First Aid to ensure student needs are met and proper protocol is followed.
- Processes and resolves issues with grade amendments, CAPP reports, grade entry, block registration, course add/drops, substitution/exemption, academic holds, timetable conflicts via STU-VIEW, BANNER/MILLENIUM and A.I.
- Troubleshoots any technical issues with the photocopy machines on the 6th and 7th floor by connecting with IT department, Xerox representatives and technicians to help resolves issues. Also responsible for ordering printing paper, loading up paper and/or cartridges.
- Checks department’s mailbox and sorting mail for all HS department full-time faculty at start and end of shift.
- In consultation with Operations Manager, maintains inventory and ordering supplies needed for the front desk and for the various events at the Centre.
- Other duties as assigned.

**Educational and Experience Requirements**:

- Three-year diploma or degree from a recognized post-secondary institute or equivalent.
- Minimum of two (2) years’ front-line and administrative experience in a busy office environment.
- Experience in the educational sector preferred.
- Experience with Microsoft Office - in Word, Excel and Outlook.

**Skills and Attributes:
- Ability to demonstrate initiative and work collaboratively within a team structure.
- Excellent communication and interpersonal skills at a professional level.
- Demonstrated commitment to uphold the College’s priorities on diversity and equity.

**Please note: During peak cycles, overtime and/or shift changes may be required.**

**Interview process may consist of a practical skills component.**

**Notes**:

- The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

**About Us**:
George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

**Why work here?**

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

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