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Automotive Service Advisor

1 month ago

Niagara Falls, Canada Midas Niagara Falls Full time

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

**Responsibilities**:
The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and profitability while delivering superior customer service, including:

- Develop and present estimates, source parts and sell jobs to customers
- Interpret inspection results (working with Technician) and present results to customers
- Deliver superior customer service while listening and consulting customers
- Contributing to the effectiveness of peers to promote success
- Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals
- Maximize the safety and well-being of the shop employees and to be a good corporate citizen in the communities within which the shop operates

**Qualifications**:

- General automotive knowledge
- 1 year experience in the automotive industry
- Excellent customer service skills
- Good communication skills
- Team-building skills
- Valid driver’s license
- Ability to work a flexible schedule including weekends, evenings, and holidays

**Job Types**: Full-time, Permanent

**Salary**: From $17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 10 hour shift

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (required)
- service advisor: 3 years (required)

Work Location: In person