Technical Support Coordinator

4 weeks ago

Richmond Hill, Canada Amico Full time

**Technical Support Coordinator (Product Support)**
Amico Group of Companies

Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 7 manufacturing facilities employing over 700 people across North America.

We offer many opportunities for advancement within the Amico Group of Companies, along with a comprehensive benefit package, employer paid vacation, management approved tuition reimbursement and an employee referral program.

We are currently seeking a qualified mechanical engineer to identify problems, plan and execute a solution for issues on existing medical air and vacuum systems.

**Responsibilities include, but are not limited to**:

- Support product line with records of reoccurring issues
- Assist customer over the phone to determine the origin of an issue
- Create RGA documents for service calls
- Provide guidance in claims on warranty
- Provide quotations to customers for out of warranty service calls
- Create Service documentations for product
- Work closely with Engineering and Installation/Service Team to schedule and resolve issues at customer site.
- Track service calls to ensure timely resolution
- Generate RGA reports alongside quality control manager
- Provide feedback to engineering for product improvement

**Job Requirements**:

- Sound engineering skills
- Ability to think abstractly and solve problems creatively
- Attention to detail
- Willing to learn new product design
- Ability to work independently with mínimal supervision
- Team leadership when completing projects
- Fluent English is a must
- Ability to travel to sites within Canada if needed

**Required Qualifications**:

- Post-Secondary Education in Engineering, Engineering Technology, Mechanical, Electrical or Technician
- Engineering experience in a related position
- Working knowledge of electronics and electrical measurement equipment. i.e. Multimeter, etc a must

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