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Technical Sales Support

1 month ago

Richmond Hill, Canada EUROfase Inc. Full time

***:
This position is for an in-house Customer Care Technical Representative supporting our Sales Reps, Distributors and End Users. The Customer Care Technical Support Representative will play a pivotal role in ensuring our customers receive unparalleled support and assistance.

**POSITION RESPONSIBILITES**:
1. Customer Service:

- Assist customers in understanding the features, specifications, and installation procedures of our lighting and heating products.
- Address customer concerns and troubleshoot technical issues effectively, striving for first-contact resolution whenever possible.
- Ensure customer satisfaction by delivering exceptional service and exceeding expectations.

2. Technical Expertise:

- Develop a comprehensive understanding of our decorative and functional lighting products along with our infrared Heater products, including their design, functionality, and technical specifications.
- Stay updated on industry trends, technological advancements, and product developments to better assist customers and internal stakeholders.
- Collaborate with the product development team to communicate customer feedback and identify areas for improvement or innovation.

3. Sales Support:

- Act as a technical resource to support the Sales organization, providing pre-sales and post-sales support.
- Lead Generation - pass on input received from the customer(s) that can be acted upon by the Sales Team to help open new sales opportunities.

4. Documentation and Reporting:

- Maintain accurate records of customer interactions, inquiries, and resolutions.
- Generate reports on customer feedback, technical issues, and support metrics to identify trends and areas for improvement.

**KNOWLEDGE / SKILLS & EXPERIENCE REQUIREMENTS**:
Ø Requires 2-3 years of lighting industry experience.

Ø Experience with electrical project implementations is an asset.

Ø Strong multi-tasking and prioritizing with time management abilities.

Ø Excellent customer service skills.

Ø Strong verbal and written communication skills.

**WORKING CONDITIONS**:
**Physical Effort**:Majority of the time is spent sitting and/or walking, standing.

**Physical Environment**: Located in a comfortable indoor area.

**Sensory Attention**: There is a frequent need to give close attention to various stimuli such as written materials, with a computer monitor and information given verbally by co-workers, customers and/or vendors.

**Mental Stress**: Must continuously deal with calls, frequent interruptions, and last-minute requests.

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person

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