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Technical Service Coordinator

4 months ago

Richmond Hill, Canada Wittmann Battenfeld Canada Inc. Full time

**TECHNICAL SERVICE COORDINATOR - PLASTICS MACHINERY**

This position reports directly to the PRESIDENT or any other individual in the future as may be assigned by the company.

The main responsibilities of the position are to work independently to support the FIELD SERVICE DEPARTMENT in TECHNICAL responsibilities as follows
- **PRIMARY TECHNICAL SUPPORT for FIELD SERVICE TECHNICIANS**
- **PRIMARY Initial CUSTOMER Contact**
- **Coordinate SERVICE CALENDAR**
- **Coordinate CUSTOMER - SERVICE - CUSTOMER communication**
- **Coordinate PHONE/EMAIL support if possible.**
- **Coordinate SALES - SERVICE - SALES communication**
- **Coordinate with ENGINEERING on INSTALLS and COMMISSIONING of SYSTEMS and EQUIPMENT**
- **SUPPORT the TECHNICIANS in preparation for Service Calls**
- **Develop a TECHNICAL understanding of the MECHANICAL equipment**
- **Parts Requirements**
- **Software Requirements**
- **Any special topics or need**
- **Coordinate GEOGRAPHY of Service Visits**
- **INCREASE Billable Service - Track WARRANTY Dates**
- **Issue, Coordinate, Support, and Track RGA’s**
- **DEVELOP and SELL Service Agreements / Maintenance Contracts**
- **Work with INTERCOMPANY DIVISIONS to coordinate repairs and returns. Special intercompany reporting platforms**
- **KEEP Service Department up to date with bulletins**
- **Producing QUOTES for NON-WARRANTY Service**

Weekly participate in SALES MEETINGS and in PROJECT meetings to support, provide information, schedules, etc. to necessary departments.

Occasionally, should the workload of the SERVICE department temporarily slow down, every effort should be made to support other departments within the company.

The primary TECHNICAL support requirements would be to assist and coordinate in the SERVICE of the CORE product lines, under the direction and supervision of the PRESIDENT, in conjunction with consultation and cooperation with the Sales Manager or Engineering Manager, and Service Technicians as may be required from time to time.
- **All specific PRODUCT and INDUSTRY training will be provided**_

COVID-19 precaution(s):

- Personal protective equipment provided or required
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
PROOF OF VACCINATION REQUIRED FOR HIRING AND MUST BE BROUGHT TO THE INITIAL INTERVIEW

Ability to commute/relocate:

- RICHMOND HILL, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Field Service Coordinator: 1 year (preferred)
- Customer Service: 2 years (required)

Work Location: In person

Application deadline: 2023-03-31
Expected start date: 2023-04-10