Vp, Operations

2 weeks ago

Richmond Hill, Canada opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use analytics and artificial intelligence to gain deeper insight into business processes to make the right business decisions.

**VP, Operations - Global Technical Support**

Reporting to the VP, Global Tech Support, the VP, Operations is responsible for driving operational efficiency and operational effectiveness to support growth by doing things right in a scalable, repeatable manner. The role will focus on establishing and building a scalable team and true business partner model for the VP and support leadership team. This role requires operational expertise, a customer focus, transformational leadership, ability to manage complex projects, and the ability to work collaboratively with cross functional teams to drive customer satisfaction.

**Summary**:

- As critical member of the Global Technical Support Leadership team supporting and building the long-term strategic roadmap for the organization focusing on driving growth, standardized reporting and analytics, enablement, customer communication, digital transformation & innovation.
- Oversee program direction including reporting & analytics, program management, system development, customer communication & experience, enablement, and the digital journey
- Turn direction into detailed program plans, coordinate execution and report progress against the key milestones and KPIs
- Leadership of a global operations team around 60 employees and collaboration with multiple stakeholders cross functionally within the organization
- Support of the VP on key growth metric evaluations and specific support programs and initiatives
- Support of integration of new acquisitions
- Leverage project management tools and software advancements to maximize efficiencies

**Qualifications**:

- 15+ years working in a global, high-tech environment with significant experience in a matrix organization required
- Strong project management skills with excellent negotiation skills and the ability to influence others
- Demonstrated leadership skills with the ability to coordinate resources outside of direct management to support strategies and initiatives
- Ability to communicate complete information (verbal and written) in a clear concise manner; creative thinker
- Ability to work across multiple silos within the organization and lead cross functional teams to successful outcomes, including an ability to address complex situations into actionable plans
- Strong organization skills; ability to balance and prioritize multiple projects in a fast paced environment
- Ability to see and communicate the big picture across multiple projects
- Identify and comprehend business changes quickly and communicate to executive/business sponsors

Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions.

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.

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