Technical Support Coordinator
2 weeks ago
**Technical Support Coordinator**
Amico Group of Companies
Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 7 manufacturing facilities employing over 700 people across North America.
We offer many opportunities for advancement within the Amico Group of Companies, along with a comprehensive benefit package, employer paid vacation, management approved tuition reimbursement and an employee referral program.
We are currently seeking a qualified mechanical engineer to identify problems, plan and execute a solution for issues on existing medical air and vacuum systems.
**Responsibilities include, but are not limited to**:
- Support product line with records of reoccurring issues
- Assist customer over the phone to determine the origin of an issue
- Create RGA documents for service calls
- Provide guidance in claims on warranty
- Provide quotations to customers for out of warranty service calls
- Create Service documentations for product
- Work closely with Engineering and Installation/Service Team to schedule and resolve issues at customer site.
- Track service calls to ensure timely resolution
- Generate RGA reports alongside quality control manager
- Provide feedback to engineering for product improvement
**Job Requirements**:
- Sound engineering skills
- Ability to think abstractly and solve problems creatively
- Attention to detail
- Willing to learn new product design
- Ability to work independently with mínimal supervision
- Team leadership when completing projects
- Fluent English is a must
- Ability to travel to sites within Canada if needed
**Required Qualifications**:
- Post-Secondary Education in Engineering, Engineering Technology, Mechanical, Electrical or Technician
- Engineering experience in a related position
- Working knowledge of electronics and electrical measurement equipment. i.e. Multimeter, etc a must
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