Technical Administrator

4 weeks ago

Richmond Hill, Canada Fresenius Medical Care Full time

Fresenius Medical Care is the world's largest integrated provider of dialysis products and services. As a vertically integrated company, we provide a complete solution for patients with chronic kidney failure and their caregivers, from research and development to manufacturing our dialysis products to providing complete therapy options within our own clinics. Fresenius Medical Care provides dialysis services in over 120 countries, including over 3400 dialysis clinics and 40 production sites worldwide.

In Canada, Fresenius Medical Care has been caring for patients undergoing dialysis for over twenty-five years. We understand the impact that chronic kidney failure has on people's lives, and we are committed to providing outstanding patient care that goes beyond innovative dialysis products and therapies. We care about each patient’s individual situation, whether they want to perform dialysis in their familiar surroundings at home, undergo dialysis at the hospital, or receive dialysis in one of our clinics. Our vision is to be the undisputed leader and trusted partner in renal therapies in Canada, and this vision is reflected in our key values: collaborative, proactive, reliable, and excellent.

Fresenius Medical Care Canada is currently recruiting for a full-time Technical Administrator, working on a 1-year fixed-term contract, out of Richmond Hill, Ontario. The position entails the following:
PURPOSE AND SCOPE: Supports FMCC’s mission, vision, core values and customer service philosophy. Adheres to the FMCC Compliance Program, including following all regulatory and division/company policy requirements. Reporting to the Technical Manager, this individual will support coordination of technical service activities in the office. The individual will support scheduling of all service calls, handle parts transactions and support IT related technical transactions.

DUTIES / ACTIVITIES:
Documentation:

- Administer and file all service reports in conjunction with the AX system. Generate documentation required for billing services and provide customers with service reports.
- Process technical documentation within the technical CRM system as it relates to billing, sampling results and technical services activities.
- Handle parts transfers and assure that technologists receive delivery or required spare parts as required.
- Administer return parts policy and work with corporate office to assure parts are returned to vendors for failure analysis or warranty credit.

CUSTOMER SERVICE:

- Responsible for driving the FMCC culture through values and customer service standards.
- Accountable for outstanding customer service to all external and internal customers.
- Develops and maintains effective relationships through effective and timely communication.
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

Technical Coordination:

- Provide backup for Coordination and scheduling technical service calls
- and in coordination with the Technical Manager determine what work is required.
- Coordinate incoming and outgoing equipment from home patients and hospitals.

PHYSICAL DEMANDS AND WORKING CONDITIONS: This position is predominantly based at a desk or work station with some work required in the technical repair room. Travel for this position is mínimal (some home patient visits may be required).

EDUCATION:

- Post secondary education at the university or college level (related to business or administration) is a strong asset.

EXPERIENCE AND REQUIRED SKILLS:

- A minimum of two years’ experience working in the capacity of technical administration in a technical service environment
- Ability to effectively and efficiently coordinate multiple projects and assignments and work independently
- Able to work with others in a cooperative manner
- Ability to speak fluent French is not required but is an asset.

RELATIONSHIPS: Internal Contacts: Purchasing, QA&RA, IT, Branch office warehousing and customer service External Contacts: 3rd party ISO auditors, vendors

SUPERVISION: None

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Thank you for your interest in Fresenius Medical Care Canada. We thank all interested applicants, however, only those selected for an interview will be contacted. We are committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

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