Appeals Facilitator

1 week ago


Edmonton, Canada ASEBP Full time

**APPEALS FACILITATOR, GOVERNANCE**
Full-Time Permanent - Competition #24-19

**Position Summary**

**Your Key Responsibilities**
- Use established protocols to screen appeal requests for the following:

- Validate individual requesting the appeal is eligible to do so.
- Determine the operational decision can be appealed.
- Ensure the appropriate policy/process has been applied and required internal reviews have been conducted.
- Classify the appeal based on approved criteria.
- Gather and review appeal submissions, requesting additional information as required.
- Prepare confidential appeal files.
- Schedule appeal body meetings, ensuring.
- Act as an administrative and technical resource to the appeal bodies e.g., respond to questions of fact, assist in drafting appeal decisions.
- Communicate decision in writing to the appellant.
- Action appeal decision, ensuring appropriate parties are advised.
- Liaise with operations throughout the appeals process as required.
- Maintain records and documentation.
- Identify opportunities for continuous improvement.
- Prepare reporting as requested.
- Other duties as assigned.

**Your Education and Experience**
- A degree or diploma in a related discipline.
- Three to five years of related experience,
- Certified Employee Benefit Specialist (CEBS) designation is an asset.
- Experience working with appeal bodies and/or tribunals is an asset.

A combination of education and experience may be considered.

**Your Abilities**
- Superior organizational and time management skills.
- Effective communication skills, both oral and written, with a variety of audiences. Must be able to communicate clearly and concisely.
- Analytical thinking and ability to compile and summarize complex information.
- Creative and intuitive problem solving.
- Ability to organize workflow and priorities independently.
- Understanding of group benefits and insurance principles.
- Experience providing support to senior management and board members.
- Experience coordinating a committee.
- Experience working with a quasi-judicial panel or appeal body.
- Relevant course work is an asset including administrative justice, insurance, privacy, etc.
- Strong computer skills.

**Unique Working Conditions**

This position is eligible to participate in the hybrid workforce program.

If you have the required qualifications and would like to become a member of our team, please submit your resume by **4PM on Friday, March 22, 2024**.

All offers of employment for this position are conditional upon satisfactory background and reference checks, which may include a criminal record check and/or education and employment verification.


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