Administrative Assistant

3 weeks ago

Edmonton, Canada Edmonton Southside Primary Care Network Full time

**Edmonton Southside Primary Care Network - Administrative Assistant**

The Edmonton Southside Primary Care Network was the first PCN in Alberta. Over the past 17 years, the ESPCN has grown to become the largest PCN in Edmonton and consists of a team of health care professionals who are passionate about creating healthier communities. Each member of our team of healthcare providers plays a specific role in improving, coordinating, and delivering primary health services.

Our Vision is “to be the trusted cornerstone of a healthy community”. Our employees are exceptional and describe their colleagues as respectful, passionate, collaborative, and dedicated. Now’s your chance to join our amazing team of health care professionals as we lead in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers. We are currently seeking an experienced, **Administrative Assistant **to join our team

**Position Overview**:
We are currently looking for Administrative Assistants to join our team The Administrative Assistant falls under the supervision of the Central Office Administrative Lead, and provides clerical, reception and administrative support services for the Edmonton Southside Primary Care Network by performing a range of administrative duties. This role may require some evening shifts.

**Key roles and Responsibilities**:

- Answers telephone calls and inquiries. Obtains and provides the required information or refers to other staff members
- Completes clerical duties in the PCN’s office Electronic Medical Record including:

- patient appointment booking management
- work lists
- Assists and coordinates referral management including:

- manage incoming referrals and referral entry
- Prioritize the referral workflow for patient calls, appointment booking and communication with stakeholders
- Helps support group programing including scheduling, room booking, preparing and distributing resources for classes
- Correspondence management and distributes all incoming mail and processes external mail
- Organizes and maintains patient and provider resources
- Ensures knowledge of staff movements in and out of the PCN
- Provides administrative support to Network staff and other Administrative Assistants in the PCN, which includes: booking meetings, meeting minute taking, typing correspondence, forms, reports, scanning and faxing of documents, photocopying, scheduling, etc. as required
- Maintains confidentiality on all matters pertaining to clients

**Experience, Skills and Qualifications**:

- Grade twelve (12) education, post-secondary medical office assistant/unit clerk/administrative certificate preferred.
- One (1) year related clerical experience or equivalent. Preference given to those with healthcare experience
- Experience with referral management
- Experience using Healthquest Electronic Medical Record
- Computer skills required, Office 365 experience preferred
- Knowledge of medical terminology an asset
- Proficient in office practices and procedures
- Excellent interpersonal and public relations skills
- Customer service orientation
- Outstanding communication skills, both oral and written
- Ability to multi-task and handle challenging situations
- Excellent organizational skills

**Why Work for Us?**

Employees of the ESPCN enjoy a competitive salary and benefits package, which includes health, dental and vision benefits, flexible spending account, eligibility to contribute to our group RRSP and TFSA plans and receive an employer match, generous vacation and personal time off allowances, and education days as well as professional development opportunities. The ESPCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.

**How to Apply?**

**Job Types**: Full-time, Permanent

**Salary**: $49,000.00-$59,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Work Location: In person

Application deadline: 2023-05-08
Expected start date: 2023-06-05

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