Bilingual Customer Service Professional

1 week ago


Quebec City, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

At Home

Are you truly excited and motivated about helping customers? Always interested in looking at ways to improve the customer experience? Do you love to problem solve and look for alternative options? Then we’ve got a role for you

**Main responsibilities**:

- Handling of inquiries by phone from our customers and financial advisors regarding accounts, products and procedures.
- Providing an outstanding customer experience, accurately and professionally
- Provide comprehensive information to callers, resolving most queries on the first call by researching information on resource systems
- Meeting productivity and quality objectives established by the department as well as Customer Experience Call Audits

**Qualifications/Skills**:

- Previous Customer Service experience
- Punctuality and Attendance is critical
- Great attitude and high energy
- Empathy
- Always looking for ways to enhance the customer’s experience
- Have a desire to make a difference in a customer’s experience
- A desire to learn and grow in a dynamic global company
- Technical knowledge
- Attention to Detail
- Effective Listening Skills
- Ability to understand questions and/or to probe for additional information or clarification to gain understanding
- Questioning and Innovating
- Ability to multitask
- Able to work in a very structured environment
- Teamwork and collaboration
- Ability to work in a fast paced environment

**Assets**:

- Background in a financial services industry
- Background in customer service
- Understanding of Investment products available to Canadian Investors (eg. RRSP, RRIF)
- Bilingual - Fluent in English and French

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer



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