Bilingual System Support Professional

3 weeks ago


Quebec City, Canada Jolera Inc. Full time

** All resumes must be received in English.**

**Who We Are**
- *

**Jolera Inc. is a multinational technology hybrid aggregate service provider (HASP) focused on delivering IT solutions As-a-Service for its customers and channel partners. We are Canadian-based with more than 18 years of experience in the industry.**

**We know that IT solutions require more than just technology - they need skilled people behind them. That is why we assembled a great team of experts who are committed to finding the best solutions for your needs. Our people are focused, client-driven, and passionate about connecting users with technology**.

**Responsibilities**:

- Provide remote service assistance through the use of various web-based remote support tools when necessary.
- Process service tickets and assign them to appropriate Jolera onsite technicians, or customer-specific internal service resources, as necessary.
- Maintain service ticket ownership throughout the life of the support incident.
- Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.
- Actively monitor all customer systems and services and respond to device-down scenarios.
- Develop knowledge of multiple systems and processes in order to troubleshoot problems.
- Perform server updates and reboots during customer-designated service windows.
- React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager.
- Monitor, record and troubleshoot customer backup status if necessary.
- Work rotating shifts as scheduled by the Service Desk Manager.
- Go on-site to support customers or projects that can’t be performed remotely as well as maintenance routines
- Follow all other processes and quality standards as assigned by the Service Desk Manager.

**Qualifications**:

- College diploma or equivalent experience.
- 2‐3 years of previous support experience working in a technology/systems department directly supporting customers.
- French/Spanish‐language technical communication competency is an asset.
- Current industry‐relevant certifications (Microsoft, Cisco, VMware, Citrix, Red Hat, etc.) would be an asset.
- Strong knowledge of (and ability to troubleshoot issues related to) Operating Systems, DLL, Antivirus, Malware, Spyware, Software Installs, Active Directory, Printers, SCCM, Mobile Device activation, etc. (2-3 years of experience)
- Expert Level Mac (OSx) End User Support Experience
- Strong knowledge of Apple Macintosh computing for business (OS X, Open Directory, integration to Active Directory, JAMF, AppleScript, Apple Remote Desktop (ARD), Fusion, etc.) (2-3 years of experience)
- Basic working knowledge of Linux and Unix would be a strong asset (1-2 years of experience)
- Basic working knowledge of pro‐consumer computer hardware and software interaction (Application / OS threading, memory swapping, disk storage subsystems, etc.) (1-2 years of experience)
- Strong written and communication skills; strong interpersonal skills.
- Strong organizational and planning skills.

**General Competencies**:

- Strong overall communication skills and can make a significant contribution to Jolera’s success.
- Ability to provide generalized end‐user training.
- Ability to communicate technical concepts and issues to non‐technical individuals.
- Demonstrated technical learning and understanding competency.

**Required languages**:

- English
- French

Le professionnel bilingue du support technique est une position critique dans le modèle de support de Jolera et est essentiel pour fournir des résolutions optimales à nos clients et à leurs employés / membres. Le / la titulaire démontrera des compétences en communication appropriées à la fois verbale et électronique. La capacité de juger des priorités et de mener plusieurs tâches à la fois est essentielle, pour assurer que les clients reçoivent un niveau constant d'assistance et de service à la clientèle.

**Responsabilités**
- Recevoir et répondre aux demandes d'assistance par téléphone et par courrier électronique conformément à l'accord de niveau de service de chaque client. Fournir une assistance de service à distance via l'utilisation de divers outils de support, sur le Web si nécessaire.
- Traiter les billets de service et les assigner aux techniciens Jolera sur place ou aux ressources de service internes spécifiques au client.
- Conserver la propriété du billet de service pendant toute la durée de l'acte de support.
- Transmettre les problèmes de haut niveau au gestionnaire du support technique pour une gestion et un routage approprié.
- Surveiller activement tous les systèmes et services du client et répondre aux scénarios de panne de périphérique.
- Développer des connaissances sur plusieurs systèmes et processus ,afin de résoudre les problèmes.
- Effectuer des mises à jour du serveur et des redémarrages dans les fenêtres de service désignées par le client.
- Réagir aux scénarios de pann



  • Montréal-Est, Quebec, Québec, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to...


  • Quebec City, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE** To be a point of contact offering case management support services to patients. Assist the patients, physicians and nurses with the completion of all program-specific paperwork if needed for PSP Hub Programs. Act as a resource to physicians who are prescribing medications and patients who need on-going support and lab monitoring. This...


  • Quebec, Canada Lantic Inc Full time

    Thursday, November 23, 2023 WHY JOIN LANTIC? It's simple: we strive to be a great company to partner with, work for and invest in, offering best-in-class portfolio of natural sweetener solutions. With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and long-term business partnerships. We...


  • Quebec, Canada Lantic Inc Full time

    Thursday, November 23, 2023 WHY JOIN LANTIC? It's simple: we strive to be a great company to partner with, work for and invest in, offering best-in-class portfolio of natural sweetener solutions. With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and long-term business partnerships. We...


  • Quebec, Canada Lantic Inc Full time

    Thursday, November 23, 2023 WHY JOIN LANTIC? It's simple: we strive to be a great company to partner with, work for and invest in, offering best-in-class portfolio of natural sweetener solutions. With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and long-term business partnerships. We...


  • Quebec City, Canada ABB Full time

    **Technical support specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Quebec City, Canada AmerisourceBergen Full time

    - What you will be doing PRIMARY DUTIES AND RESPONSIBILITIES:_ - The management of the assigned projects and/or cases. - Adherence to the general company processes - Telephone support: - Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus...


  • Quebec City, Canada Clarion Medical Technologies Inc. Full time

    The Service Technician is accountable for performing technical inspections, repairs, services, upgrades, and supports installations of Clarion’s medical systems for our customers. Frequently travels to customer sites within assigned territory and occasionally across Canada where required to support business and customer needs. Works closely with internal,...


  • Quebec City, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **_Client Service Associate, Bilingual._** As a Client Service Associate, you will provide direct-to-client service to customers located in various locations across your geographical region. You will join a team of sales and service roles who collaborate very closely across multiple office locations; this...


  • Quebec City, Canada Navistar Canada ULC Full time

    Navistar Canada, ULC*., is a leading producer of International® brand commercial and IC Bus brand school and commercial buses. The company also provides truck and diesel service parts and financing services. **Why Navistar?**Navistar has redesigned most of the International Truck vehicle line-up, including the LT Series and RH Series tractors, HX Series...


  • Quebec City, Canada Lifeline of Canada Full time

    Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. This position of Bilingual Direct Sales Representative will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers...


  • Quebec City, Canada CADTH Full time

    **Bilingual Program Development Officer - Post Market Drug Evaluation (PMDE)** **Status: Term - 1 Year Temporary Contract** **Location: Ottawa or Toronto, ON (Hybrid)** **Closing Date: April 13, 2023** **Salary Range: $88,544 - $101,761 per year** ******* CADTH is Canada’s drug and health technology agency. We’re a not-for-profit organization...


  • Quebec City, Canada Bell Full time

    Req Id: 414102 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Home Advisor

    16 hours ago


    Quebec City, Canada BMO Financial Group Full time

    VIRTUAL(R)61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 Bilingual French/English Base pay plus quarterly commission Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on borrowing strategies and products that meet their objectives. Fulfills sales and service activities for...


  • Québec City, Canada Fed Group Full time

    Are you looking for a new professional challenge? Systems administration and .NET development no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? So take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the...


  • Quebec City, Canada Bell Canada Full time

    As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world! Our team is at the forefront of developing Bell’s leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the...


  • Quebec City, Canada Harris Computer Systems Full time

    (Description de tâches en français disponible, voir plus bas) This is your chance to join a fast-paced organization with a large, stable and continuously growing presence in the vertical market software industry! As Controller, you will be a part of Harris’ Group’s finance management team and will be looked upon to provide financial support and...

  • System Integrator

    16 hours ago


    Quebec City, Canada Bell Canada Full time

    Req Id: 411520 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...


  • Quebec City, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE** Reporting to the Program Manager, the Associate Program Manager is responsible for undertaking the management, planning, and implementation of specific programs/portfolio within a Patient Support Program. Additional responsibilities include education and training of new team members, process development and improvement across Canada, and...


  • Quebec City, Canada BBA inc. Full time

    Working for BBA means being part of a team of talented people who have the passion to succeed and the drive to excel in order to provide first-class service to clients. Recognized for its extensive field experience and cutting-edge expertise, BBA has been delivering a comprehensive range of consulting engineering services for 40 years, from studies and...