Technical Support Agent

1 month ago


Winnipeg, Canada Cinqspace Corp. Full time

Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: College/CEGEP
- Experience: Experience an asset
**Work setting**:

- Help desk
**Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
**Computer and technology knowledge**:

- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Security software
- Programming software
- Database software
- Software development
- MS Windows
- SQL
- Spreadsheet
- WordPress
**Security and safety**:

- Basic security clearance
**Work conditions and physical capabilities**:

- Repetitive tasks
- Physically demanding
- Attention to detail
- Sitting
**Personal suitability**:

- Accurate
- Client focus
- Organized
- Ability to multitask
- Time management
- Honesty
**Support for newcomers and refugees**:

- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
**Support for youths**:

- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth
**Support for Indigenous people**:

- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations



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