Technical Support Analyst

3 weeks ago

Winnipeg, Canada InfoMagnetics Technologies Corporation Full time

**Technical Support Analyst**

**IMT**

**Winnipeg, MB. Hybrid remote**

IMT is an industry leader in delivering innovative master data management, integration, and analytics solutions for our clients. We are looking for technology professionals to join our growing team of innovative thinkers and problems solvers.

We empower our team by providing professional development opportunities through training, access to the best tools and equipment, mentoring from senior team members, and new and interesting challenges. Our team members participate in a variety of interesting and challenging projects and assignments that allow them to think creatively and develop new skills.

We offer competitive compensation, an annual bonus structure based on individual and corporate performance, a comprehensive benefits package, including life, health, dental, disability, fitness, a group RRSP program with employer contribution.

**Overview**

The Technical Support Analyst role is part of a team responsible for supporting IMT’s internal and external customers. The role’s primary responsibility is to support and manage IMT deployed workloads, as part of the Application Management Services team. Solution workloads may be hosted in the Cloud or in customer datacenters.

**What you will be doing**

You will be bringing your skills to a variety of tasks, including supporting customers and troubleshooting their problems, working on new implementations, including on AWS, refining installation and support processes and technologies (making what we already do better), and working on improving your skills. This is not a “call center support” job, it’s very hands-on and it requires you to be self-motivated, inquisitive, willing to learn, organized, capable, and be able to communicate well with customers and co-workers. We expect you to bring a lot of skills to the job, but no one knows everything, so we will train you where there are gaps.

**Specific Job Responsibilities**
- Provide technical support to internal customers and provide internal IT system support.
- Build relationships with customers via written communication and over the phone.
- Provide advanced troubleshooting for wide range of technical inquiries, service requests, and issues.
- Resolve most incidents or requests on first contact where possible.
- Extend and enrich the documentation, create instructions and procedures based on acquired knowledge.
- Ability to effectively prioritize and execute tasks using IMT processes and methodologies.
- Perform periodic audits of system health to identify problems before they occur,
analyze trends, and make recommendations.
- Lead meetings with customers to identify needs and requirements related to
support and system functionality.
- Participate in developing and delivering maintenance tasks that include patch
rollout, testing and customer release management.
- Maintain hardware and software inventory, including licenses and versions of
deployed software.
- Participate as a member of a project delivery team in a technical role as required from time to time.
- Willingness to participate in occasional non-standard working time models, which may include overnights, weekends, and holidays.
- Solicit critical feedback from customers and take personal and team action to
identify process improvement opportunities & solutions.

**Qualifications**
- University degree or college diploma in the field of computer science, engineering, or technology.
- Minimum 4 years of related experience in a technical setting.
- Working experience with Linux/Unix operating systems, and AWS.
- Working experience with MS365, Window Server, networking an asset.
- Industry certificates i.e. Microsoft, AWS, Red Hat, ITIL an asset.
- Working experience with Master Data Management systems is a nice to have.
- Exceptional customer service and interpersonal skills, with a focus on rapport-building, identifying customer success opportunities, and maintaining a high level of customer satisfaction.
- Ability to read, interpret and employ existing technical documentation.
- Ability to write clear, concise technical documentation and reports with a high level of accuracy.
- Proven analytical and problem-solving abilities.
- Experience working in a team-oriented, collaborative environment.

**Next Steps**

We look forward to hearing from you.

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- IT support: 4 years (required)
- AWS: 2 years (required)
- Microsoft 365: 2 years (required)
- Linux: 2 years (required)

Work Location: Hybrid remote in Winnipeg, MB R3T 6G2

Application deadline: 2023-06-12

  • technical support supervisor

    1 week ago

    Winnipeg, Canada Evident IT Inc. Full time

    Education: Expérience: EducationCollege/CEGEPWork settingHelp deskTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for...

  • Edi Support Analyst

    1 month ago

    Winnipeg, Canada Bison Transport Full time

    The **EDI Support Analyst (EA)** is a key contributor to the provision of technical systems support within the Continuous Improvement (CI) department. The EAs is responsible for trouble-shooting systems challenges experienced by Bison staff, fulfilling requests for data outputs in various forms, and configuring data interchange requirements between Bison and...

  • technical support agent

    7 days ago

    Winnipeg, Canada Cinqspace Corp. Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 30 to 40 hours per weekEducation: Expérience: EducationCollege/CEGEPWork settingHelp deskTasksGive access to computer networksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and...

  • Technical Analyst

    2 weeks ago

    Winnipeg, Manitoba, Canada Richardson Full time

    At Richardson International, being truly invested is at the heart of everything we do. For over 165 years, Richardson has been dedicated to Canadian agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada's Best Managed Companies with over 3,000 employees across Canada, the U.S., the U.K., and Europe. At...

  • Technical Support Specialist

    4 days ago

    Winnipeg, Canada Brandt Full time

    Brandt is currently seeking a Technical Support Specialist for our Winnipeg Construction & Forestry location. The Technical Support Specialist will work hands-on with some of the most innovative positioning technology available including machine automation, 3D scanning, mobile mapping, GNSS and robotic instrument solutions along with powerful cloud based...

  • Technical Support Specialist

    5 days ago

    Winnipeg, Canada Brandt Full time

    Brandt is currently seeking a Technical Support Specialist for our Winnipeg Construction & Forestry location.This position is responsible for product support, training, product development, and testing.  Additionally, the Technical Support Specialist will assist in developing innovative strategies and applications to assist our sales team and clients...

  • User Support Technician

    4 weeks ago

    Winnipeg, Canada trademarks properties inc Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and maintain a problems and...

  • User Support Technician

    4 weeks ago

    Winnipeg, Canada 7413689 MANITOBA LIMITED Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Relocation costs covered by employer **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other...

  • Intern - Technical Support Specialist

    1 month ago

    Winnipeg, Canada 1300-Applied Industrial Technology Full time

    **MORE ABOUT THE PROGRAM**: We are seeking dedicated students who are interested in building a lasting relationship with us by returning year over year for Co-op terms with the ultimate goal of employment after graduation. As part Applied’s Scholarship Program, at the end of each successful term the selected student will receive a scholarship award for...

  • Technical Support

    4 weeks ago

    Winnipeg, Canada ALCiT Full time

    We are looking for a Technical Support Specialist to join our team. Are you someone who has great potential and is currently looking for a change or someone that is bored to tears and wants to do something different? We want to hear from you! This position is primarily based from home with occasional travel to customer location in city or out of city. Who...

  • user support technician

    4 weeks ago

    Winnipeg, Canada trademarks properties inc Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsCollect, organize and maintain a problems and solutions log for use by other technical support analystsProvide business systems, network and Internet support...

  • Business Intelligence Analyst

    1 month ago

    Winnipeg, Canada World Trade Centre Winnipeg Full time

    Job Title**:Business Intelligence Analyst** **Salary**: Based on experience Full-time position **Summary of Role**: The Business Intelligence (BI) Analyst’s purpose is to support the WTC Winnipeg in maturing the organization’s use of data as it seeks to grow opportunities for Manitoba companies that are seeking to grow globally, producing measurement...

  • Technical Support Agent

    4 weeks ago

    Winnipeg, Canada NAM Software Solutions Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train **Work setting**: - Relocation costs covered by employer - Willing to relocate **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and...

  • Rotating Asset Analyst

    4 weeks ago

    Winnipeg, Canada Manitoba Hydro Full time

    **ROTATION ASSET ANALYST** **Winnipeg** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life - and...

  • Technical Support Specialist

    1 month ago

    Winnipeg, Canada Telexperts Full time

    The Technical Support Specialist will proactively monitor and maintain client computer infrastructure and remediate issues as appropriate; recommend solutions to meet client business needs; provide end-user training; and work with vendors and support staff to solve issues and implement technology projects. **Responsibilities**: - Provide solutions to...

  • technical support agent

    4 weeks ago

    Winnipeg, Canada NAM Software Solutions Inc. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingRelocation costs covered by employerWilling to relocateTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to...

  • NOC Analyst

    3 weeks ago

    Winnipeg, MB, Canada PINNACLE STAFFING SOLUTIONS Full time

    Retail Full-Time / In-Person Join the team of a prolific Canadian retailed as their newest Solution Analyst ! You’ll be responsible for designing resilient information systems that power the business while upholding security standards and architectural principles. Working closely with business stakeholders, you'll decipher their needs and create...

  • Administrative/technical Support Assistant

    7 days ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    **Job Description**: Health & Dental Claim Solutions is looking for an Administrative/Technical Support Assistant. The Administrative/Technical Support Assistant will use their attention to detail, organizational, and time management skills to run operational jobs that supports various organizational departments. The role is primarily responsible for...

  • Inside Sales

    3 weeks ago

    Winnipeg, Canada Proax Technologies Full time

    Salary: $40,000.00Who are we?Proax Technologies is a leading Technical Automation Distributor that offers innovative product solutions in the areas of Automation and Robotics, Motion Control and Machine Safety, creating close relationships with our valued customers, vendors, and employees. Why Choose Proax? Great Place to Work Certified We offer an engaging,...

  • Technical Support Specialist

    4 weeks ago

    Winnipeg, Canada MacDon Industries Ltd. Full time

    **PURPOSE and SCOPE**: **PRIMARY JOB RESPONSIBILITIES**: **The following are the main job responsibilities and priorities for this position**: - Track open IT support requests to ensure Service Level Agreements (SLAs) are met. - Follow-up with customers to ensure initial reported support issues were successfully resolved. - Document customer support issues...