Technical Support Specialist

7 months ago


Winnipeg, Canada MacDon Industries Ltd. Full time

**PURPOSE and SCOPE**:
**JOB RESPONSIBILITIES**:
**The following are the main job responsibilities and priorities for this position**:

- Track open IT support requests to ensure Service Level Agreements (SLAs) are met.
- Follow-up with customers to ensure initial reported support issues were successfully resolved.
- Document customer support issues in the Service Desk ticket tracking system (ServiceNow).
- Escalate IT support issues to other IT teams where appropriate.
- Research solutions to new technical issues and share new knowledge with team-members by documenting in formal knowledgebase.
- Setup and deploy new IT hardware. Decommission end-of-life hardware.
- Must be able/willing to provide desk-side support in a manufacturing environment, including following necessary safety protocols.
- Regular travel between MacDon facilities within Winnipeg to provide technical assistance.
- Other related duties as assigned.

**QUALIFICATIONS**:
**Education and Experience**
- A college diploma, certification, or university degree in a relevant field (i.e., computer science, information technology, etc.) is an asset.
- Prior experience providing IT desktop support is an asset.
- Must posses a valid Manitoba drivers license.

**Skills and Knowledge**
- Strong interpersonal skills such as communication skills, active listening, and customer care.
- Strong technical aptitude.
- Strong analytical and problem-solving skills.
- Physically capable of moving and installing IT hardware in an office & manufacturing environment.



  • Winnipeg, Canada Brandt Full time

    Brandt is currently seeking a Technical Support Specialist for our Winnipeg Construction & Forestry location. The Technical Support Specialist will work hands-on with some of the most innovative positioning technology available including machine automation, 3D scanning, mobile mapping, GNSS and robotic instrument solutions along with powerful cloud based...


  • Winnipeg, Manitoba, Canada beBee Professionals Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers. The ideal candidate will have a Bachelor's degree in Computer Science or a related field, as well as experience in customer service and technical support. They should possess excellent communication and problem-solving skills, and be...


  • Winnipeg, Manitoba, Canada 247 QUALITY HOME & HEALTH CARE SERVICES LTD. Full time

    Job Title: Technical Support SpecialistEducation: College/CEGEP degree in a related fieldExperience: 1 year of experience in a technical support role, or equivalent experienceKey Responsibilities:Provide technical assistance to users experiencing difficulties with computer systems and networksConsult user guides, technical manuals, and other documents to...


  • Winnipeg, Manitoba, Canada 247 QUALITY HOME & HEALTH CARE SERVICES LTD. Full time

    We are seeking a skilled Technical Support Specialist to join our team at 24/7 QUALITY HOME & HEALTH CARE SERVICES LTD.Key Responsibilities:Provide technical support to users experiencing difficulties with computer systems and networks.Assist users in troubleshooting and resolving technical issues.Collaborate with other teams to ensure seamless delivery of...


  • Winnipeg, Manitoba, Canada 247 QUALITY HOME & HEALTH CARE SERVICES LTD. Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Type: TemporaryWork Language: EnglishWork Hours: 35 to 40 hours per weekKey Responsibilities:Provide technical assistance to users experiencing difficulties with computer systemsMaintain a problems and solutions log for use by other technical support analystsCollaborate with team members to resolve...


  • Winnipeg, Canada Wallace and Wallace Fences Full time

    **About the Company** Wallace Perimeter Security is a leading provider of cutting-edge security products that safeguard people and property. We are focused on delivering superior performance to our customers with high-quality gates and security systems. As our business continues to grow, we are now seeking a **Technical Support Specialist** to join our...


  • Winnipeg, Canada Telexperts Full time

    Telexperts is a Manitoba-based company specializing in voice and data solutions. With three decades of experience and a commitment to innovation and excellence, Telexperts recognizes that finding the right technological solution varies from business to business. We offer a full range of voice products, data networking solutions and cloud services from our...


  • Winnipeg, Manitoba, Canada BRIGHT SKY IMMIGRATION SERVICES INC Full time

    Bright Sky Immigration Services Inc. is seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our clients in a fast-paced environment.About the JobAs a Technical Support Specialist, you will be the first point of contact for clients experiencing difficulties...


  • Winnipeg, Manitoba, Canada Randstad Canada Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team in Winnipeg. As a key member of our IT support team, you will be responsible for providing technical assistance and troubleshooting services to our clients.About the RoleThis is an exciting opportunity for an experienced technical support professional to work with a leading...


  • Winnipeg, Canada Wallace and Wallace Fences Full time

    **About the Company** Wallace and Wallace is a leading provider of cutting-edge security products that safeguard people and property. We are focused on delivering superior performance to our customers with high-quality gates and security systems. As our business continues to grow, we are now seeking a **Technical Field Support Specialist** to join our...


  • Winnipeg, Manitoba, Canada Price Industries - CA Full time

    Technical Support and Solutions SpecialistPrice Industries is seeking a highly skilled Technical Support and Solutions Specialist to join our team. Provide expert-level technical support to customers on the application of our products and solutions.Work directly with sales representatives, contractors, technicians and owners on providing in-office product...


  • Winnipeg, Manitoba, Canada BRIGHT SKY IMMIGRATION SERVICES INC Full time

    Bright Sky Immigration Services INC is seeking a Technical Support Specialist to join our team.The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing...

  • Technical Specialist

    2 weeks ago


    Winnipeg, Canada Dynacare Full time

    **JOB **SUMMARY** The **technical specialist** will work at our Winnipeg location to complement the duties of the Scientific Director by supporting test design and development (including laboratory developed tests), evaluation, validation, and verification. The employee will also assist in the implementation of new products and services into the routine...


  • Winnipeg, Manitoba, Canada Royal Bank of Canada> Full time

    Job SummaryRoyal Bank of Canada is seeking a skilled Technical Support Specialist to join their team in the Winnipeg branch.About the RoleThe successful candidate will be responsible for providing technical support to branch staff, ensuring hardware and software are functioning properly, and troubleshooting issues. They will also manage system access...


  • Winnipeg, Manitoba, Canada TEAMS Transport Full time

    TEAMS Transport is seeking a skilled IT Help Desk Technician to join their team in Winnipeg.The ideal candidate will possess excellent technical knowledge, effective communication skills, and a patient demeanor when dealing with customers.As a Technical Support Specialist, you will be responsible for providing assistance and support to Teams Transport staff...


  • Winnipeg, Manitoba, Canada Babcock International Group Full time

    Aircraft Maintenance and Support ExpertBabcock International Group OpportunityWe are seeking an Aviation Maintenance and Support Expert to join our team at Babcock International Group. The ideal candidate will have a deep understanding of technology integration, asset management, and specialist training.Key Responsibilities:Provide technical expertise in...


  • Winnipeg, Canada Dynacare Full time

    Description JOB SUMMARY The technical specialist will work at our Winnipeg location to complement the duties of the Scientific Director by supporting test design and development (including laboratory developed tests), evaluation, validation, and verification. The employee will also assist in the implementation of new products and services into the...


  • Winnipeg, Canada SP Data Digital Full time

    SP Data Digital is looking to add to its Canadian Technical Support Specialists team for a premium home security system client. If you have any form of technical support experience, especially working in a call center, take a look below at this exciting opportunity! **Your typical day at work**: As a**_ Technical Support Specialist_**, you will be the first...


  • Winnipeg, Canada Dynacare Full time

    Description JOBSUMMARYThetechnical specialistwill work at our Winnipeg location to complement the duties of the Scientific Director by supporting test design and development (including laboratory developed tests), evaluation, validation, and verification. The employee will also assist in the implementation of new products and services into the routine...


  • Winnipeg, Manitoba, Canada Price Industries - CA Full time

    Job OverviewAt Price Industries, we are seeking a highly skilled Application Engineering Specialist to join our team in Winnipeg, Canada. This is a fantastic opportunity for an innovative and customer-focused individual to provide technical support and solutions to our clients.About the RoleThe successful candidate will work closely with sales...